Samsung VOC Operations Support Specialist – Korean/English Bilingual

2020 Companies; Plano (TX); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Weekly pay

Health/Dental/Vision benefits

401K with matching

Paid Time Off

Paid Holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Electronics America is seeking a VOC Operations Support Specialist to analyze trends, perform root cause analyses, and drive continuous improvements across customer care operations in Plano, TX. The role requires fluent Korean and offers weekly pay with benefits, 401K matching, PTO, and development opportunities.

The position emphasizes cross-team collaboration, leadership in problem resolution, and alignment with company strategic goals to enhance customer satisfaction.

Qualifications

• Root cause analysis experience required.
• Continuous improvement/process improvement experience.
• Customer service experience required.
• Strong organizational skills.
• Excellent communication skills, both written and verbal.
• Self-driven, flexible, dedicated individual.
• Team player who can collaborate across teams.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Perform root cause analysis and define corrective actions for complex issues.
• Analyze case data to identify trends or recurring problems.
• Summarize analysis results and tailor reports for different audiences.
• Support continuous improvement initiatives across processes.
• Lead communication with high-level escalated customers in Korean and English.
• Collaborate with internal and external teams to complete tasks.
• Ensure processes align with strategic goals and improve customer satisfaction.

Skills

Root cause analysis

Continuous improvement

Customer service

Organizational skills

Communication skills

Self-driven

Team player

Korean language

Tools

Microsoft Office

Job description

Job Type

Regular

Work Location

Samsung Electronics America - Plano, TX 75023

Overview

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.

Pay

$30.00 per hour based on experience

Location

On-site in the Plano, TX office

Required

Fluent in Korean; both written and verbal

Work Authorization

Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.

The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.

What's in it for you?

• Receive $30.00 per hour, paid weekly
• Next-day pay on-demand with DailyPay
• Health/Dental/Vision benefits
• 401K Program with matching
• Paid Time Off
• Paid Holidays
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Leadership Development Program

Job Description

• Perform root cause analysis and define corrective actions to resolve complex customer issues
• Analyze case data and identify trends or recurring issues
• Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
• Support talking and managing to high level escalated customers in both Korean and English
• Collaborate with internal and external teams to accomplish tasks
• Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.

Qualifications

• Extensive experience with root cause analysis and corrective actions
• Fluent in Korean with both written and verbal skills
• Experience with continuous improvement/process improvement
• Background in customer service (speaking with customers)
• Excellent organizational skills
• Able to prioritize tasks independently with minimal supervision
• Excellent communication skills (verbal and written)
• Self-driven, flexible, dedicated individual -
• Team player
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
• 4+ years of customer service-related experience

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.