Korean-Speaking VOC Ops Specialist (Root Cause)

2020 Companies, Inc.; Carrollton (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employee

Employee Assistance Program

Job summary

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. This on-site role is based in the Plano, TX office with pay of $30.00 per hour and requires fluent Korean (written and verbal).

You will analyze cases, perform root cause analysis, support continuous improvement, and collaborate with teams to raise customer satisfaction, including reporting to leadership and managing escalations in Korean and

Qualifications

• Extensive experience with root cause analysis and corrective actions.
• Fluent in Korean (written and verbal).
• Experience with continuous improvement.
• Background in customer service.
• Excellent organizational and communication skills.
• Ability to prioritize tasks independently with minimal supervision.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• 4+ years of customer service-related experience.

Responsibilities

• Perform root cause analysis and define corrective actions for complex issues.
• Analyze case data to identify trends or recurring issues.
• Summarize analysis results and present findings to managers and leadership, tailoring reports by audience.
• Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions.
• Support high-level escalated customers in Korean and English.
• Collaborate with internal and external teams to accomplish tasks.
• Ensure processes align with company goals and improve customer satisfaction.

Skills

Root cause analysis

Korean language

Continuous improvement

Customer service

Organizational skills

Time management

Communication

Teamwork

Microsoft Office

Customer service experience

Job description

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America. This on-site role is based in the Plano, TX office with pay of $30.00 per hour and requires fluent Korean (written and verbal).

You will analyze cases, perform root cause analysis, support continuous improvement, and collaborate with teams to raise customer satisfaction, including reporting to leadership and managing escalations in Korean and