Samsung VOC Operations Support Specialist

2020 Companies LLC; Plano (TX); On-site; USD 33,062 - 49,593; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employee

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Electronics America in Plano, TX is seeking a VOC Operations Support Specialist to analyze trends, perform root cause analysis, and drive actions that improve customer care. This on-site role requires fluent Korean and strong communication, with cross-team collaboration to implement solutions.

You will summarize findings for leadership and support ongoing process improvements to enhance customer satisfaction in a fast-paced environment.

Qualifications

• Extensive experience with root cause analysis and corrective actions.
• Fluent in Korean with both written and verbal skills.
• Experience with continuous improvement and process optimization.
• Background in customer service in fast-paced environments.
• Excellent organizational and communication abilities.

Responsibilities

• Perform root cause analysis and define corrective actions for complex issues.
• Analyze case data to identify trends or recurring problems.
• Summarize analysis results and present findings to managers and leadership.
• Support continuous improvement initiatives and propose process enhancements.
• Collaborate with internal and external teams to accomplish tasks.

Skills

Root cause analysis

Continuous improvement

Customer service

Communication

Organizational skills

Prioritization

Team player

Self-driven

Tools

Microsoft Office

Job description

## Samsung VOC Operations Support SpecialistApplylocations: Plano, TXtime type: Full timeposted on: Posted Todayjob requisition id: REQ\_109155**Job Type:**Regular**Work Location:**Samsung Electronics America - Plano, TX 75023**Overview:****2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.****Pay: $30.00 per hour based on experience****Location: On-site in the Plano, TX office****Required: Fluent in Korean; both written and verbal****Work Authorization:**Applicants must be authorized to work in the United States full-time without current or future visa sponsorship.The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.**What's in it for you?*** Receive $30.00 per hour, paid weekly* Next-day pay on-demand with DailyPay* Health/Dental/Vision benefits* 401K Program with matching* Paid Time Off* Paid Holidays* Scholarship opportunities for employees and direct family members* Employee Assistance Program* Leadership Development Program**Job Description:*** Perform root cause analysis and define corrective actions to resolve complex customer issues* Analyze case data and identify trends or recurring issues* Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience* Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions* Support talking and managing to high level escalated customers in both Korean and English* Collaborate with internal and external teams to accomplish tasks* Ensure that processes are aligned with the company’s strategic goals and improve overall customer satisfaction.**Qualifications:*** Extensive experience with root cause analysis and corrective actions* Fluent in Korean with both written and verbal skills* Experience with continuous improvement/process improvement* Background in customer service (speaking with customers)* Excellent organizational skills* Able to prioritize tasks independently with minimal supervision* Excellent communication skills (verbal and written)* Self-driven, flexible, dedicated individual -* Team player* Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)* 4+ years of customer service-related experience