VOC Analytics & Operations Specialist (Korean Fluent)

2020 Companies LLC; Plano (TX); On-site; USD 33,062 - 49,593; Full time

Benefits offered by this job

Health/Dental/Vision benefits

401K Program with matching

Paid Time Off

Paid Holidays

Scholarship opportunities for employee

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Electronics America in Plano, TX is seeking a VOC Operations Support Specialist to analyze trends, perform root cause analysis, and drive actions that improve customer care. This on-site role requires fluent Korean and strong communication, with cross-team collaboration to implement solutions.

You will summarize findings for leadership and support ongoing process improvements to enhance customer satisfaction in a fast-paced environment.

Qualifications

• Extensive experience with root cause analysis and corrective actions.
• Fluent in Korean with both written and verbal skills.
• Experience with continuous improvement and process optimization.
• Background in customer service in fast-paced environments.
• Excellent organizational and communication abilities.

Responsibilities

• Perform root cause analysis and define corrective actions for complex issues.
• Analyze case data to identify trends or recurring problems.
• Summarize analysis results and present findings to managers and leadership.
• Support continuous improvement initiatives and propose process enhancements.
• Collaborate with internal and external teams to accomplish tasks.

Skills

Root cause analysis

Continuous improvement

Customer service

Communication

Organizational skills

Prioritization

Team player

Self-driven

Tools

Microsoft Office

Job description

Samsung Electronics America in Plano, TX is seeking a VOC Operations Support Specialist to analyze trends, perform root cause analysis, and drive actions that improve customer care. This on-site role requires fluent Korean and strong communication, with cross-team collaboration to implement solutions.

You will summarize findings for leadership and support ongoing process improvements to enhance customer satisfaction in a fast-paced environment.