Samsung Sr Experience Store Specialist

2020companies; Minneapolis (MN); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Weekly pay

DailyPay options

Health benefits

401(k) matching

Paid time off

Scholarships

Employee assistance program

Leadership development

Job summary

Samsung Experience Store in Bloomington, MN is seeking a Senior Experience Store Specialist on a full-time basis. You will act as a player-coach, lead by example on the sales floor, and guide the team to deliver an immersive Samsung experience.

You open/close the store and support daily operations while fostering a vibrant, customer-focused environment. Compensation includes $23.00 per hour, with a retail schedule that includes evenings and weekends, plus a benefits package and opportunities for

Qualifications

• Customer focus: building strong relationships and delivering customer-centric solutions.
• Drives results: consistently achieving targets in a retail setting.
• Instills trust: earning confidence through honesty and integrity.
• Persuades: using compelling arguments to gain commitment.
• Situational adaptability: adjusting sales strategies to evolving market needs.
• Team leadership: coaching, mentoring, and motivating a sales team.
• Availability: able to work evenings, weekends and holidays.

Responsibilities

• Act as a player-coach, leading by example on the sales floor and mentoring team members.
• Support store management with day-to-day tasks, including inventory checks and reporting.
• Open and close the store with precision and care.
• Greet customers with energy and guide them to suitable solutions.
• Ask open-ended questions to uncover customer needs and offer personalized tech solutions.
• Guide customers through the full sales journey and upsell product bundles.
• Provide basic device troubleshooting and service tickets where needed.
• Handle escalations with empathy and drive to a positive resolution.
• Aim to meet personal sales goals while supporting team targets.

Skills

Customer focus

Drives results

Instills trust

Persuades

Situational adaptability

Team leadership

Evenings/weekends/holidays

Job description

Job Type: Regular

Work Location: Samsung Experience Store 8006 - Bloomington, MN 55425

Overview:

Samsung and 2020 Companies are looking for a passionate, full-time Senior Experience Store Specialist to join the team!

Step into our interactive and fun product theater, where you’ll treat shoppers to an immersive experience with Samsung’s exceptional products and services. As a Senior Experience Store Specialist, you are the life force of your store and a \"player-coach\" for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success.

With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.

Pay: $23.00 per hour

Schedule: Retail schedule with full-time hours; includes evenings and weekends

Work Location: Samsung Experience Store / Bloomington, MN

Our Benefits

• Competitive compensation, daily team-based incentive potential


• Weekly Pay!


• On-demand pay options through DailyPay


• Comprehensive health, dental, and vision benefits


• 401(k) program with company matching


• Paid time off and holidays


• Scholarship opportunities for employees and families


• Employee Assistance Program


• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description

• Act as a player-coach, leading by example on the sales floor while providing guidance and mentorship to team members.


• Support store management with day-to-day operational tasks, including but not limited to inventory checks, operational reporting, and ensuring brand standards are met.


• Be responsible for opening and closing the store, ensuring all procedures are followed with precision and care.


• Greet every customer with a welcoming and energetic attitude, setting the pace and energy for the store.


• Use open-ended questions to discover a customer’s needs and provide personalized, perfect-fit solutions with confidence.


• Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.


• Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets.


• Master the art of the upsell, confidently recommending product bundles and complementary items.


• Handle customer escalations with empathy and a can-do attitude, turning a negative experience into a positive solution.


• Crush your personal sales goals while helping the team hit its overall performance targets.

Qualifications

• Customer Focus: Building a strong customer relationship and delivering customer-centric solutions.


• Drives Results: Consistently achieving results, even under challenging circumstances.


• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.


• Persuades: Using compelling arguments to gain the support and commitment of others.


• Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.


• Team Leadership: Proven ability to coach, mentor, and motivate a sales team to achieve performance goals.


• You are available to work evenings, weekends, and holidays in a retail environment.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.