Samsung Sales Specialist (FT)

2020 Companies; Schaumburg (IL); On-site; USD 55,104,000 - 71,635,000; Full time

Benefits offered by this job

Competitive compensation

Weekly Pay

DailyPay on-demand pay

Comprehensive health, dental, and vis

Job summary

Samsung Experience Store Schaumburg is hiring a Sales Experience Specialist to greet customers with energy, uncover needs with open-ended questions, and guide them to ideal tech solutions. You’ll deliver an immersive Samsung experience and build trust from the moment customers walk in.

As part of a full-time retail team, you will troubleshoot basic device issues, upsell bundles, and foster lasting relationships to drive store performance in a fast-paced tech environment.

Qualifications

• Customer-focused approach delivering personalized solutions.
• Proven ability to drive results in a retail setting.
• Builds trust through honesty and integrity with customers.
• Persuasive communication to support upselling and add-ons.
• Adaptable sales approach to changing customer needs.
• Availability for evenings, weekends and holidays in-store.

Responsibilities

• Greet customers with energy and set a welcoming tone.
• Ask open-ended questions to uncover customer needs and tailor solutions.
• Guide customers through the sales journey and promote Samsung products.
• Provide basic device troubleshooting and route service tickets as needed.
• Upsell product bundles to increase store performance.
• Build lasting relationships for repeat business and referrals.
• Handle escalations with empathy and resolve issues positively.
• Complete product and soft skills training to become a Samsung expert.
• Achieve personal sales goals while supporting store targets.

Skills

Customer focus

Drives results

Instills trust

Persuades

Situational adaptability

Evenings/weekends/holidays

Job description

Work Location:

Samsung Experience Store 8010 - Schaumburg, IL 60173

Job Type:

Regular

Work Location:

Samsung Experience Store 8010 - Schaumburg, IL 60173

Overview:

Samsung and 2020 Companies are looking for passionate, full-time Sales Experience Specialists to join the team!

Step into our interactive and fun product theater, where you’ll treat shoppers to an immersive experience with Samsung’s exceptional products and services. As a Sales Experience Specialist, you are the life force of your store. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology.

With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to your ideal tech solutions. If you have a contagious personality and are a real team player, you’ll fit right in!

Pay:

$20.00 per hour

Schedule:

Retail schedule with full-time hours; includes evenings and weekends

Work Location:

Samsung Experience Store

This position is for an upcoming location. We are accepting applications in advance, with candidate outreach and interviews anticipated to begin in December 2026.

Our Benefits:

• Competitive compensation, daily team-based incentive potential
• Weekly Pay!
• On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description:

• Be the life force of the store! Greet every customer with a welcoming and energetic attitude.
• Be proactive and a true detective, using open-ended questions to discover a customer’s needs and provide personalized, perfect-fit solutions with confidence.
• Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.
• Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets.
• Master the art of the upsell, confidently recommending product bundles and complementary items to encourage additional purchases.
• Build lasting customer relationships that lead to repeat business and positive word-of-mouth.
• Handle customer escalations with empathy and a can-do attitude, turning a negative experience into a positive solution.
• Stay in the know by completing all product, services, and soft skills training to become a Samsung expert.
• Crush your personal sales goals while helping the store hit its overall performance targets.

Qualifications:

• Customer Focus: Building a strong customer relationship and delivering customer-centric solutions.
• Drives Results: Consistently achieving results, even under challenging circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Persuades: Using compelling arguments to gain the support and commitment of others.
• Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
• You are available to work evenings, weekends, and holidays in a retail environment.

What You Can Expect From 2020 Companies:

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment:

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.