Samsung Sr Experience Store Specialist

2020 Companies, Inc.; Minneapolis (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Weekly Pay

DailyPay on-demand

Health, dental, and vision benefits

401(k) with company matching

Paid time off and holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Experience Store in Bloomington, MN is seeking a Senior Experience Store Specialist to act as a player-coach, guiding the team and delivering an immersive customer experience with Samsung products.

You will open/close the store, mentor staff, greet customers, diagnose basic device issues, upsell bundles, and ensure brand standards while meeting sales goals in a dynamic retail environment.

Qualifications

• Customer-focused sales approach and building strong customer relationships.
• Drives results and meets targets under pressure.
• Earns trust through honesty, integrity, and authentic communication.
• Persuades customers to buy through compelling product knowledge.
• Adaptability to changing market conditions and customer needs.
• Coaches and motivates a sales team to achieve performance goals.

Responsibilities

• Act as a player-coach, leading by example on the sales floor while guiding and mentoring team members.
• Support store management with day-to-day operational tasks including inventory checks and reporting.
• Open and close the store, ensuring procedures are followed with precision.
• Greet customers with energy and ask open-ended questions to uncover needs and provide solutions.
• Upsell product bundles and guide customers through the sales journey.

Skills

Customer focus

Drives results

Instills trust

Persuades

Situational adaptability

Team leadership

Job description

Job Type: Regular Work Location: Samsung Experience Store 8006 - Bloomington, MN 55425 Overview: Samsung and 2020 Companies are looking for a passionate, full-time Senior Experience Store Specialist to join the team! Step into our interactive and fun product theater, where you’ll treat shoppers to an immersive experience with Samsung’s exceptional products and services. As a Senior Experience Store Specialist, you are the life force of your store and a "player-coach" for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success. With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.

Pay: $23.00 per hour Schedule: Retail schedule with full-time hours; includes evenings and weekends Work Location: Samsung Experience Store / Bloomington, MN

Our Benefits

• Competitive compensation, daily team-based incentive potential
• Weekly Pay!
• On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world’s leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description

Act as a player-coach, leading by example on the sales floor while providing guidance and mentorship to team members. Support store management with day-to-day operational tasks, including but not limited to inventory checks, operational reporting, and ensuring brand standards are met. Be responsible for opening and closing the store, ensuring all procedures are followed with precision and care. Greet every customer with a welcoming and energetic attitude, setting the pace and energy for the store. Use open-ended questions to discover a customer’s needs and provide personalized, perfect-fit solutions with confidence. Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products. Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets. Master the art of the upsell, confidently recommending product bundles and complementary items. Handle customer escalations with empathy and a can-do attitude, turning a negative experience into a positive solution. Crush your personal sales goals while helping the team hit its overall performance targets.

Qualifications

• Customer Focus: Building a strong customer relationship and delivering customer-centric solutions.
• Drives Results: Consistently achieving results, even under challenging circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Persuades: Using compelling arguments to gain the support and commitment of others.
• Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
• Team Leadership: Proven ability to coach, mentor, and motivate a sales team to achieve performance goals.

You are available to work evenings, weekends, and holidays in a retail environment.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

WHO WE ARE

2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients.

WHAT WE DO

Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike.

WHERE WE DO IT

We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes.

HOW DO WE DO IT

To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need.

WHAT YOU CAN EXPECT FROM 2020 COMPANIES

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 COMPANIES’ COMMITMENT

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.