Samsung Sr Experience Store Specialist

2020 Companies; Minneapolis (MN); On-site; USD 55,936,000 - 75,790,000; Full time

Benefits offered by this job

Competitive compensation

Weekly Pay

DailyPay on-demand pay

Health, dental, vision benefits

401(k) with company matching

Paid time off and holidays

Scholarship opportunities

Employee Assistance Program

Leadership Development Program

Job summary

Samsung Experience Store / Bloomington, MN is hiring a Senior Experience Store Specialist (full-time) to lead the sales floor as a player-coach. You’ll open/close the store, mentor teammates, and deliver immersive Samsung experiences to customers.

You’ll greet customers, uncover needs with open-ended questions, and guide them to ideal tech solutions. Expect evening/weekend shifts, competitive benefits, and opportunities for growth.

Qualifications

• Customer-focused mindset delivering tailored solutions.
• Consistently achieves sales results.
• Earns trust through honesty and integrity.
• Uses persuasive communication to gain buy-in.
• Adapts sales approach to changing conditions.
• Coaches and motivates a sales team.

Responsibilities

• Act as a player-coach on the sales floor, guiding teammates.
• Support store management with day-to-day operations and reporting.
• Open and close the store, following procedures precisely.
• Greet customers with a welcoming, energetic attitude.
• Ask open-ended questions to uncover needs and recommend solutions.
• Guide customers through the sales journey and upsell bundles when appropriate.
• Handle escalations with empathy and find positive resolutions.
• Strive to meet personal and team sales targets.

Skills

Customer focus

Drives results

Instills trust

Persuades

Situational adaptability

Team leadership

Evenings/weekends/holidays flexibility

Job description

Job Type

Regular

Work Location

Samsung Experience Store 8006 - Bloomington, MN 55425

Overview

Samsung and 2020 Companies are looking for a passionate, full-time Senior Experience Store Specialist to join the team!

Step into our interactive and fun product theater, where you'll treat shoppers to an immersive experience with Samsung's exceptional products and services. As a Senior Experience Store Specialist, you are the life force of your store and a "player-coach" for the team. Your mission is to create a vibrant, engaging, and positive atmosphere where customers feel empowered to explore and fall in love with Samsung technology, all while guiding and inspiring your team to success.

With your entrepreneurial spirit, every customer engagement is a personalized concierge experience. You'll build trust from the moment they walk in, ask the right questions to uncover their needs, and guide them to their ideal tech solutions. You will also be responsible for opening and closing the store and supporting store management with the day-to-day operations.

Pay: $23.00 per hour

Schedule: Retail schedule with full-time hours; includes evenings and weekends

Work Location: Samsung Experience Store / Bloomington, MN

Our Benefits

• Competitive compensation, daily team-based incentive potential
• Weekly Pay!
• On-demand pay options through DailyPay
• Comprehensive health, dental, and vision benefits
• 401(k) program with company matching
• Paid time off and holidays
• Scholarship opportunities for employees and families
• Employee Assistance Program
• Leadership Development Program

At 2020 Companies, we empower individuals to shape the future of technology. As a trusted partner to the world's leading brands, we offer our team members opportunities to make a meaningful impact by applying their skills and expertise to drive innovation and success.

Job Description

• Act as a player-coach, leading by example on the sales floor while providing guidance and mentorship to team members.
• Support store management with day-to-day operational tasks, including but not limited to inventory checks, operational reporting, and ensuring brand standards are met.
• Be responsible for opening and closing the store, ensuring all procedures are followed with precision and care.
• Greet every customer with a welcoming and energetic attitude, setting the pace and energy for the store.
• Use open-ended questions to discover a customer's needs and provide personalized, perfect-fit solutions with confidence.
• Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.
• Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets.
• Master the art of the upsell, confidently recommending product bundles and complementary items.
• Handle customer escalations with empathy and a can-do attitude, turning a negative experience into a positive solution.
• Crush your personal sales goals while helping the team hit its overall performance targets.

Qualifications

• Customer Focus: Building a strong customer relationship and delivering customer-centric solutions.
• Drives Results: Consistently achieving results, even under challenging circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Persuades: Using compelling arguments to gain the support and commitment of others.
• Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
• Team Leadership: Proven ability to coach, mentor, and motivate a sales team to achieve performance goals.
• You are available to work evenings, weekends, and holidays in a retail environment.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.