Samsung Sales Specialist- Part Time

2020 Companies, Inc.; Elmhurst (NY); Hybrid; USD 21,593 - 30,754; Part time

Job summary

2020 Companies, Inc. is seeking a Customer Service Representative for the Samsung Experience Store in Elmhurst, NY. This part-time role involves welcoming customers, addressing their needs with personalized solutions, and providing support for Samsung products.

The ideal candidate will possess strong customer service skills, be adaptable to changing market conditions, and be available to work evenings and weekends as needed. Competitive pay of $19/hour is offered.

Qualifications

• Strong customer relationship building and delivering customer-centric solutions.
• Ability to achieve results consistently under challenging circumstances.
• Building trust through honesty, integrity, and authenticity.

Responsibilities

• Greet every customer with a welcoming and energetic attitude.
• Discover customer needs and provide personalized solutions.
• Guide customers through the sales journey for Samsung products.
• Provide basic device troubleshooting and facilitate service tickets.
• Recommend product bundles to encourage additional purchases.
• Build lasting customer relationships for repeat business.
• Handle customer escalations with empathy.
• Complete all product and service training.
• Achieve personal sales goals while contributing to store performance.

Skills

Customer Focus

Drives Results

Instills Trust

Persuades

Situational Adaptability

Job description

Job Details

Job Type: RegularWork Location: Samsung Experience Store 8008 - Elmhurst, NY 11373

Compensation & Schedule

Pay: $19.00 per hour
Schedule: Retail schedule with part‑time hours, including evenings and weekends.

Responsibilities

• Be the life force of the store! Greet every customer with a welcoming and energetic attitude.
• Be proactive and a true detective, using open‑ended questions to discover a customer’s needs and provide personalized, perfect‑fit solutions with confidence.
• Become a trusted advisor, guiding customers through the entire sales journey and helping them create an incredible technology experience with Samsung products.
• Show off your technical skills by providing basic device troubleshooting, diagnosing mobile device issues, and facilitating service tickets.
• Master the art of the upsell, confidently recommending product bundles and complementary items to encourage additional purchases.
• Build lasting customer relationships that lead to repeat business and positive word‑of‑mouth.
• Handle customer escalations with empathy and a can‑do attitude, turning a negative experience into a positive solution.
• Stay in the know by completing all product, services, and soft skills training to become a Samsung expert.
• Crush your personal sales goals while helping the store hit its overall performance targets.

Qualifications

• Customer Focus: Building a strong customer relationship and delivering customer‑centric solutions.
• Drives Results: Consistently achieving results, even under challenging circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Persuades: Using compelling arguments to gain the support and commitment of others.
• Situational Adaptability: Highly adaptable with the ability to adjust sales strategies to meet evolving market conditions and customer needs.
• Available to work evenings, weekends, and holidays in a retail environment.

Equal Employment Opportunity Statement

2020 Companies is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.