Samsung Retail Operations & Project Manager

2020 Companies, Inc.; Plano (TX); On-site; USD 59,500 - 80,500; Full time

Benefits offered by this job

Weekly pay at a glance

Benefits: medical, dental, vision

401k with company matching

Scholarship opportunities

Employee Assistance Program

Paid Time Off

Paid Holidays

Job summary

Samsung Electronics America in Plano, TX is seeking a Branded Support Manager to lead SES and CSP operations and collaborate with Retail, Operations, and cross-functional teams to deliver consistent, high-quality customer experiences across the branded service network.

The role emphasizes process improvements, vendor management, and scalable solutions for launches and ongoing performance, with national travel up to 80% during new location openings.

Qualifications

• Bachelor’s degree in business administration, operations management, or related field
• 5–7 years in Retail Service operations
• Strong project management and cross-functional leadership
• Excellent communication and stakeholder management skills

Responsibilities

• Oversee day-to-day SES/CSP operations and Branded location requests
• Align with Retail for current and future location launches
• Develop strategies to enhance customer experience and performance
• Manage vendor relationships and track KPIs
• Lead cross-functional collaboration to implement process improvements
• Support new location launches with project planning and risk mitigation
• Monitor post-launch performance and drive continuous improvements
• Maintain inventory controls and front/back-of-house communications

Skills

Project management

Leadership

Communication

Stakeholder management

Analytical mindset

MS Office

PMP certification

Education

Bachelor's degree in business administration

Tools

Microsoft Office

Job description

Job Overview

Job Type: Regular Work Location: Samsung Electronics America - Plano, TX 75023

Overview: The Branded Support Manager leads the operational execution and ongoing success of Samsung Experience Store (SES) and Customer Service Plaza (CSP) locations, ensuring consistent, high-quality customer experience across the branded service network. This role partners with Retail, Operations, and cross-functional teams to oversee day-to-day operations, support new location launches, manage vendor relationships, and drive operational excellence through process improvements, performance management, and strategic execution. The ideal candidate is a collaborative operations leader with experience managing complex, multi-site retail service environments and delivering results in a fast-paced setting. They possess strong project management, communication, and problem-solving skills, with the ability to influence cross-functional stakeholders, improve operational efficiency, and implement scalable solutions that enhance both customer satisfaction and business performance.

What We Offer

• Receive $70,000 per year, paid weekly
• Next-day pay on demand with DailyPay
• Eligible for medical, dental, and vision benefits
• Eligible for 401k with company matching
• Scholarship opportunities for employees and direct family members
• Employee Assistance Program
• Paid Time Off
• Paid Holidays

Job Description

• Operations & Strategy
• Execute Branded location requests and manage day-to-day SES/CSP operations
• Align with Retail for new locations (current and future)
• Develop strategies to enhance customer experience and drive performance
• Handle ad-hoc requests to ensure operational efficiency
• Vendor & Stakeholder Management
• Manage vendor relationships, agreements, and accountability for KPIs.
• Build strong cross-functional relationships and influence teams
• Launch & Process Improvement
• Coordinate new Branded location launches, including project planning and risk mitigation
• Design and set up BOH repair spaces, train technicians, and ensure readiness
• Suggest solutions to improve efficiency and customer experience
• Inventory & Customer Journey
• Establish and manage parts inventory for new locations
• Review/Update FOH-BOH communication protocols
• Post-Launch & Innovation
• Monitor KPIs (e.g., repair time, NPS) and implement continuous improvements
• Innovate service models for sustainable, best-in-class customer experience

Qualifications & Experience

• Education Bachelor’s degree in business administration, Operations Management, or a related field, or equivalent professional experience
• Experience 5–7 years in Retail Service operations
• Proven track record in complex project management (preferably new store/service launches)
• Experience in consumer electronics or telecommunications (preferred)
• Skills Strong project management (PMP certification a plus)
• Leadership and cross-functional influence o Excellent communication and stakeholder management Analytical mindset with problem-solving focus
• Proficiency in Microsoft Office Suite and project management tools

Work Environment

Based in Plano, TX, with the possibility of extensive national travel (up to 80%), especially during new store launches

Diversity and Inclusion

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.