[Samsung Electronics America] Business Operations Cost Manager 채용

Samsung Electronics America; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Wellness Incentives

Job summary

Samsung Electronics America, Inc. is seeking a role to manage the Care organization’s budgets and cost processes. You will supervise invoice processing, forecast expenses, and lead governance of a $70M annual budget, while collaborating with Sales and Finance on product development projects.

Key duties include cost analysis across multiple streams, anti-fraud measures in warranty processes, and driving automation via AI to optimize financial operations and reconciliations.

Qualifications

• Bachelor's Degree in Business Administration or Accounting, or 6+ years of related experience.
• Six Sigma or Project Management Professional (PMP) is preferred.
• 3+ years of experience in returns management or accounting.
• Strong data handling and ability to derive insights from abnormal claim trends.
• Project management experience and lifecycle execution capability.
• Excellent analytical skills and proficiency with MS Office and BI tools.

Responsibilities

• Oversee multiple streams of cost analysis and present opportunities to leadership.
• Directly manage individuals processing vendor invoices.
• Support warranty and returns departments in cost trends and forecasting.
• Lead governance of the Care division budget (annual budget of $70M).
• Collaborate with system development teams to improve automation and AI.
• Oversee payment processes from Samsung to customers with third-party banks.
• Ensure cash posting/reconciliation meets Treasury and Accounting requirements.
• Support maximizing return recovery value of returned goods across channels.
• Manage audits through Warranty Health Check System (WHCS) including fraud detection.

Skills

Budget management

Invoice processing

Cost forecasting

Data analysis

Vendor management

Treasury reconciliation

Process automation

AI applications in finance

Warranty/returns insights

Communication skills

Education

Bachelor's Degree in Business Administration or Accounting

Tools

SAP

Tableau

Microsoft Excel

Job description

Position SummarySamsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operationsRole and ResponsibilitiesRole & Responsibilities This role will support managing operational budget within the Care organization, as well as monitor processes / policies that impact cost.  This includes but is not limited to; managing multi-departmental budget usage, analyzing abnormalities in spend within budget or care procedures (free of charge repair, returns, etc.), forecasting financial spend in the areas mentioned before, processing invoices, financial fraud mitigation, and overseeing payment process for refunds issued out to consumers.  This role will be responsible for leading individuals and supporting other teams within the organization.  This role also supports organizations in Sales and Finance to fulfill the business needs and requirements of product development projects and activities. Responsibilities:Oversee multiple streams of cost analysis and impacts to present opportunities and improvements to the organization and leadershipDirectly Manage individuals processing vendor invoicesSupport warranty and returns departments directly in cost trends and forecastingLead governance of overall Care division budget and work with stakeholders to help them manage the business (annual budget of $70M)Work with system development teams to improve through automation and AI to bring optimizationOversee payment process from Samsung to customers, supported by third party bankEnsure cash posting / reconciliation is managed and properly updated to meet compliance with Treasury and Accounting teamsSupport maximizing the return recovery value of all returned goods from E-commerce, Sales Logistics, Commercial (dealer) returns, and Technical (service) returns through strategy and implementing cost-efficient service program, which includes B-goods transfer management, semi-annual physical inventory audits, refurbishment based on BER guide, resale processes, and/or liquidations.Responsible in managing and implementing audits through Warranty Health Check System (WHCS) including fraud detection, prevention, and deterrence of SEA Field Service Network warranty claims, B2C and B2B service exchange and refunds, Dealer service return authorizations (SRA) and 3PL BPO reverse logistics invoice. Skills and QualificationsNecessary Skills / AttributesBachelor's Degree in Business Administration or Accounting, or 6+ years of experience in the related fieldSix Sigma or Project Management Professional (PMP) is preferred3+ years’ experience in returns management or accountingStrong expertise in terms of data handling and deriving strategic insights in discovering potential abnormal claim trends, return trend, and opportunities to minimize return loss.Experience seeing projects through the full life cycle with outstanding project management and work execution skills.Proven ability to strategize, navigate, and solve problems creatively.Ability to multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)Strong interpersonal skills and extremely resourceful.Strong Verbal and Written communication is required.         #LI-CS1  Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations

Role and Responsibilities

Role & Responsibilities

Responsibilities:

• Oversee multiple streams of cost analysis and impacts to present opportunities and improvements to the organization and leadership
• Directly Manage individuals processing vendor invoices
• Support warranty and returns departments directly in cost trends and forecasting
• Lead governance of overall Care division budget and work with stakeholders to help them manage the business (annual budget of $70M)
• Work with system development teams to improve through automation and AI to bring optimization
• Oversee payment process from Samsung to customers, supported by third party bank
• Ensure cash posting / reconciliation is managed and properly updated to meet compliance with Treasury and Accounting teams
• Support maximizing the return recovery value of all returned goods from E-commerce, Sales Logistics, Commercial (dealer) returns, and Technical (service) returns through strategy and implementing cost-efficient service program, which includes B-goods transfer management, semi-annual physical inventory audits, refurbishment based on BER guide, resale processes, and/or liquidations.
• Responsible in managing and implementing audits through Warranty Health Check System (WHCS) including fraud detection, prevention, and deterrence of SEA Field Service Network warranty claims, B2C and B2B service exchange and refunds, Dealer service return authorizations (SRA) and 3PL BPO reverse logistics invoice.

Skills and Qualifications

Necessary Skills / Attributes

• Bachelor's Degree in Business Administration or Accounting, or 6+ years of experience in the related field
• Six Sigma or Project Management Professional (PMP) is preferred
• 3+ years’ experience in returns management or accounting
• Strong expertise in terms of data handling and deriving strategic insights in discovering potential abnormal claim trends, return trend, and opportunities to minimize return loss.
• Experience seeing projects through the full life cycle with outstanding project management and work execution skills.
• Proven ability to strategize, navigate, and solve problems creatively.
• Ability to multi task in fast-paced environment, to work on high-pressure multi-cultural environment, and to meet deadlines.
• Excellent analytical skills and expert in Microsoft Office skills (e.g. Word, Excel, Access), as well as other analytical or database tools (e.g. SAP, Business Intelligence, Tableau)
• Strong interpersonal skills and extremely resourceful.

Strong Verbal and Written communication is required.

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.