[Samsung Electronics America] Manager, Ecommerce Fulfillment 채용

Samsung Electronics America; United States; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Electronics America, Inc. (SEA) is seeking an experienced Fulfillment Operations leader for the Samsung.com direct-to-consumer channel in the United States.

This role supports VD and DA product lines, oversees order processing, carrier coordination, and inventory governance across multiple warehouses. The position requires 6+ years in fulfillment or eCommerce operations and a Bachelor's degree, with responsibilities including SOP development, performance improvement, and adherence to

Qualifications

• Bachelor’s degree required.
• 6+ years relevant experience in fulfillment or eCommerce business operations.
• Experience creating process flows, procedural documentation and business reporting to include KPI measurement.

Responsibilities

• Lead order fulfillment operations for VD and DA product lines via Samsung.com D2C channel.
• Oversee daily fulfillment execution: order management, shipment processing, carrier coordination, exception resolution.
• Manage fulfillment performance across D2C distribution centers and 3PL partners; ensure SLAs and delivery dates.
• Develop and enforce SOPs for D2C order workflows; include standard parcel, large-item/white-glove delivery, in-home installation, haul-away.

Skills

Fulfillment operations

eCommerce operations

KPI reporting

SOP development

Education

Bachelor's degree

Job description

Position SummaryThis role is not eligible for immigration sponsorship.Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.Role and ResponsibilitiesSpecific responsibilities include:Lead order fulfillment operations for VD and DA product lines exclusively through the Samsung.com direct-to-consumer channel.Oversee daily fulfillment execution, including order management, shipment processing, carrier coordination, and exception resolution for all Samsung.com ordersManage fulfillment performance across Samsung's dedicated D2C distribution centers and 3PL partners, ensuring customer SLAs and delivery promise dates are consistently metDevelop and enforce SOPs for D2C order workflows, including:Standard parcel delivery for smaller DA and monitor productsLarge-item and white-glove delivery for TVs, refrigerators, washers, and major appliancesIn-home installation and haul-away services for DA products sold through Samsung.comOversee Samsung.com order promise accuracy, working with IT and platform teams to ensure delivery date commitments align with actual fulfillment capabilitiesDrive continuous improvement initiatives to reduce D2C fulfillment cycle times, minimize order errors, and improve customer delivery experienceServe as the central inventory watchtower across all 7 Samsung D2C fulfillment warehouses for VD and DA product linesMonitor, audit, and govern inventory positions across all fulfillment nodes— ensuring Category and SCM teams are maintaining accurate, healthy, and well-positioned inventory at all timesProactively identify inventory risks, misalignments, and discrepancies across the 7-warehouse network— including stockouts, overstock, misallocated inventory, and fulfillment node imbalancesDrive cross-functional accountability— ensuring Category teams are making timely merchandising decisions and SCM teams are executing replenishment, transfers, and receipts accuratelyDevelop accurate carrier volume forecasts by analyzing Samsung.com order trends, site traffic patterns, promotional calendars, and historical shipment data to project how many orders will be tendered to each carrier per weekDevelop peak season carrier capacity plans for high-volume periods, including the holiday seasonSkills and QualificationsBackground & Competencies Required:Bachelor’s degree required6+ years relevant experience in fulfillment or eCommerce business operationsExperience creating process flows, procedural documentation and business reporting to include KPI measurementLife @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

This role is not eligible for immigration sponsorship.
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Specific responsibilities include:

• Lead order fulfillment operations for VD and DA product lines exclusively through the Samsung.com direct-to-consumer channel.
• Oversee daily fulfillment execution, including order management, shipment processing, carrier coordination, and exception resolution for all Samsung.com orders
• Manage fulfillment performance across Samsung's dedicated D2C distribution centers and 3PL partners, ensuring customer SLAs and delivery promise dates are consistently met
• Develop and enforce SOPs for D2C order workflows, including:
  • Standard parcel delivery for smaller DA and monitor products
  • Large-item and white-glove delivery for TVs, refrigerators, washers, and major appliances
  • In-home installation and haul-away services for DA products sold through Samsung.com
• Oversee Samsung.com order promise accuracy, working with IT and platform teams to ensure delivery date commitments align with actual fulfillment capabilities
• Drive continuous improvement initiatives to reduce D2C fulfillment cycle times, minimize order errors, and improve customer delivery experience
• Serve as the central inventory watchtower across all 7 Samsung D2C fulfillment warehouses for VD and DA product lines
• Monitor, audit, and govern inventory positions across all fulfillment nodes— ensuring Category and SCM teams are maintaining accurate, healthy, and well-positioned inventory at all times
• Proactively identify inventory risks, misalignments, and discrepancies across the 7-warehouse network— including stockouts, overstock, misallocated inventory, and fulfillment node imbalances
• Drive cross-functional accountability— ensuring Category teams are making timely merchandising decisions and SCM teams are executing replenishment, transfers, and receipts accurately
• Develop accurate carrier volume forecasts by analyzing Samsung.com order trends, site traffic patterns, promotional calendars, and historical shipment data to project how many orders will be tendered to each carrier per week
• Develop peak season carrier capacity plans for high-volume periods, including the holiday season

Skills and Qualifications

Background & Competencies Required:

• 6+ years relevant experience in fulfillment or eCommerce business operations
• Experience creating process flows, procedural documentation and business reporting to include KPI measurement

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.