Sample Processing Representative (Contract)

SK hynix America; Seattle (WA); On-site; USD 65,000 - 80,000; Full time

Job summary

A leading semiconductor company in Seattle is looking for a Sample Processing Representative to manage customer sample orders from entry to shipment. This role requires proficiency in Microsoft Office, excellent communication skills, and may involve working closely with various teams. Candidates with Sales Operations experience are preferred but not mandatory. The position offers a full-time contract with a salary range of $65,000 to $80,000 USD depending on experience.

Qualifications

• 1-2 years of Sales Operations or equivalent experience preferred but not required.
• Strong analytical capabilities specifically within Microsoft Excel.
• Experience with Sales Operation process and logistics preferred, but not required.

Responsibilities

• Manage customer sample order from entry to final shipment.
• Coordinate with HQ for delivery management throughout the logistical cycle.
• Communicate with technical marketing and sales to resolve open issues.

Skills

Sales Operations experience

Excel proficiency

Bilingual in English and Korean

Verbal and written communication skills

Education

BA/BS or equivalent education

Tools

Microsoft Office

Job description

Job Title

Sample Processing Representative (Contract)

Office Location

Seattle, WA

Job Type

Full-Time, Contract

Work Model

Onsite

About SK hynix America

At SK hynix America, we're at the forefront of semiconductor innovation, developing advanced memory solutions that power everything from smartphones to data centers. As a global leader in DRAM and NAND flash technologies, we drive the evolution of advancing mobile technology, empowering cloud computing, and pioneering future technologies. Our cutting-edge memory technologies are essential in today\'s most advanced electronic devices and IT infrastructure, enabling enhanced performance and user experiences across the digital landscape.

We\'re looking for innovative minds to join our mission of shaping the future of technology. At SK hynix America, you\'ll be part of a team that\'s pioneering breakthrough memory solutions while maintaining a strong commitment to sustainability. We\'re not just adapting to technological change – we\'re driving it, with significant investments in artificial intelligence, machine learning, and eco-friendly solutions and operational practices. As we continue to expand our market presence and push the boundaries of what\'s possible in semiconductor technology, we invite you to be part of our journey to creating the next generation of memory solutions that will define the future of computing.

Responsibilities

• Owns customer sample order management from entering to the system to final shipment
• Work closely with FAEs, Sales Account Managers, operations, and Logistics for order fulfillment
• Maintain communications with HQ for delivery management through the complete logistical cycle from factory to customer
• Publish regular customer order status report per customer account
• Will coordinate with corporate headquarters to ensure materials are provided according to schedule
• Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues
• Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner
• Review customer’s RMA request and provide/reject approval based on remaining warranty and eligibility in a timely manner
• Track RMA progress and shipment status and record accordingly on a spreadsheet.

Qualifications

• BA/BS or equivalent education
• 1-2 years of Sales Operations or equivalent experience preferred but not required
• Strong proficiency with office software including Excel, Word, and PowerPoint and analytical capabilities specifically within Microsoft Excel
• Bilingual in English and Korean are preferred
• Excellent verbal and written communication skills
• Experience with Sales Operation process, and logistic preferred, but not required.

Equal Employment Opportunity

SKHYA is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Compensation

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. Pay within the provided range varies by work location and may also depend on job-related skills and experience. Your Recruiter can share more about the specific salary range for the job location during the hiring process.

Pay Range: $65,000 USD - $80,000 USD