Sample Management Supervisor I (Current Eurofins Madison Employees Only)

Eurofins US Food, Feed, & Supplement Testing; Madison (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Excellent full-time benefits

401(k) with company match

Paid vacation and holidays

Life and disability insurance

Job summary

Eurofins Food Chemistry Madison is seeking a qualified professional to lead the EFII Sample Management group, aligning staff, resources, and processes to ensure accurate sample receiving, entry, and client services. You will implement department policies and drive measurable improvements within a regulated lab environment.

The role requires 3+ years of related experience, strong communication, and the ability to manage data, train staff, and collaborate with clients and regulatory personnel.

Qualifications

• 3+ years of related experience.
• Strong written and verbal communication.
• Ability to organize and evaluate data.
• Ability to lead self and staff development.
• Willingness to learn new tasks.
• Strong problem solving and critical thinking.
• BS/BA in Chemistry or management; experience acceptable in lieu of degree.
• Knowledge of GLPs, cGMPs, and regulatory guidelines.
• Ability to communicate scientific information with clients and regulators.
• Strong customer service and interaction with clients.
• Proficient in Word/Excel/PowerPoint/Visio/Minitab; working knowledge of NIMS preferred.
• Current Madison Eurofins employees only eligible to apply.

Responsibilities

• Promotes the company vision and ensures attendance and punctuality.
• Ensures GMP/GLP compliance in all responsibilities.
• Manages EFII Sample Management operations, staffing, and resource planning.
• Coordinates facilities resources and equipment, and ensures proper documentation.
• Maintains accurate client entries in NIMS per requirements.
• Trains staff and oversees performance and development.
• Provides metrics and distributes reports to staff.
• Suggests process improvements for efficiency.
• Performs HR tasks including recruitment and evaluations; enforces affirmative action goals.
• Ensures safety and adherence to EH&S policies.
• Interacts with internal and external clients to troubleshoot issues (CAIR writing).
• Maintains shipping/receiving permits and meets project goals within constraints.

Skills

Communication skills

Data organization

Staff development

Learning agility

Critical thinking

Customer service

Computer skills

Client interaction

Education

BS/BA in Chemistry or management

Tools

NIMS system

Microsoft Office

Job description

Company Description

Interested in contributing to improving and saving lives? Eurofins Food Chemistry Madison is growing and we're looking for amazing team members to join us.

In 2021 we moved into a brand new ISO 17025 accredited laboratory in Madison, WI designed to conduct food chemistry testing specializing in infant formula, sole‑source nutrition products, hemp and CBD, dietary supplements, and a variety of botanicals. Our testing portfolio includes vitamins, minerals, contaminants, pesticides and shelf‑life studies.

We test of a variety of instrumentation including UPLC, HPLC, GC, and LCMS technologies. We offer an innovative and collaborative team environment, and the opportunity to develop expertise on a wide variety of analytical instruments! If you are looking for an opportunity to work for an exciting growth oriented company, we look forward to talking with you!

Job Description

• Demonstrates and promotes the company vision
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Responsible for the effective operation of the EFII Sample Management group. Plans, schedules, and organizes necessary resources to ensure appropriate effectiveness of sample receiving, sample entry, and client service representation. Implements department policies to maintain facilities and equipment
• Schedules staff, assign resources, identifies needed resources and coordinates the appropriate acquisition of facilities resources as applicable
• Ensures that all entries into NIMS are accurately completed and documented according to appropriate client requirements, client specifications, and other regulatory guidelines
• Assures that staff is trained and proficient in all phases of Sample Receiving, Sample Entry, Client Services Representation, NIMS utilization and any other Client Service applicable function as needed. Prepares training plans as required
• Provides metrics analysis and updates for distribution to staff
• Suggests process improvements to continually maximize the efficiency of the personnel and Client Services areas, recommend solutions and implementation of action plans
• Perform general human resources responsibilities including recruitment activities, performance evaluations, and progressive disciplinary processes, enforces Aff. Action department goals
• Provides for safety and welfare of staff and supports/enforces Environmental Health and Safety Policies
• Proactive interaction with internal and external clients, troubleshooting client issues including CAIR writing and resolution
• Conducts all activities in a safe and efficient manner Performs other duties as assigned
• Maintains appropriate shipping and receiving permits
• Resolves problems and notifies manager of resolution when job is within scope of own ability
• Assists in meeting project goals within technical, time and budgetary constraints
• Perform other duties as assigned

Qualifications

• 3+ years of related experience
• Highly skilled in both written and verbal communication skills
• Ability to independently organize and evaluate data
• Ability to initiate and implement both self and staff development efforts independently
• Ability to learn new tasks
• Ability to think critically and solve problems quickly and efficiently
• Bachelor of Science/Arts (BS/BA). Chemistry or management preferred, experience may be substituted for education
• Advanced knowledge and ability to interpret regulatory agency guidelines (GLPs, cGMPs, etc)
• Ability to accurately interpret and communicate scientific and organization information with internal and external clients
• Ability to effectively interact with clients and regulatory personnel
• Requires strong customer service skills
• Ability to perform intermediate/advanced computer skills (eg. Word, Excel, PowerPoint, Visio, Minitab). Working knowledge of NIMS system, preferred
• Curent Madison Eurofins employees only eligible to apply

Additional Information

Travel Requirements: Yes

• Ability to lift 30 lbs
• Able to walk, stand, or carry approximately 50% of the time
• Able to sit at a computer for long periods of time
• Ability to work both independently and with project teams
• Good attention to detail and strong organizational skills
• Knowledge of laboratory operations and equipment is beneficial
• Overtime and weekend work as required

What We Offer

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Equal Employment Opportunity

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affimative Action employer

Eurofins USA Food Testing is a Disabled and Veteran Equal Employment Opportunity employer