Sample Fulfillment & Coordination Specialist

Innospec Inc.; Los Angeles (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

Innospec Inc. is seeking a Sample Coordinator to process and coordinate customer sample requests, ensuring timely communication and accurate documentation.

You will work closely with Sales, Shipping, suppliers, Accounting, and customers to keep samples ready, track inventory, and maintain records. The role requires strong communication, attention to detail, and the ability to manage multiple requests in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; additional coursework preferred.
• Experience in personal care, specialty chemical, customer service, sample coordination, logistics, or admin support is highly preferred.
• Strong communication skills to provide clear, timely updates to internal teams and customers.
• Excellent attention to detail when tracking lot numbers, shipments, and inventories.

Responsibilities

• Receive, process, and coordinate all customer sample requests.
• Prepare and maintain sample log with accurate shipment and tracking details.
• Coordinate with Shipping to package samples with proper labels and docs.
• Communicate tracking updates to customers and Sales team.
• Coordinate with suppliers to reorder stock and maintain inventory levels.
• Track lot numbers, shipment dates, customer names, and quantities shipped for traceability.
• Assist Accounting with aging report updates when payments are remitted.
• Maintain resale certificates and customer documentation.

Skills

Communication

Attention to detail

Organizational skills

Independent work

Customer-focused

MS Office

SAP knowledge

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

SAP

Microsoft Office

Job description

Innospec Inc. is seeking a Sample Coordinator to process and coordinate customer sample requests, ensuring timely communication and accurate documentation.

You will work closely with Sales, Shipping, suppliers, Accounting, and customers to keep samples ready, track inventory, and maintain records. The role requires strong communication, attention to detail, and the ability to manage multiple requests in a fast-paced environment.