Sample Control Technician

Megger Systems and Services, Inc. (U.S.); Indianapolis (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Megger Systems and Services, Inc. (U.S.) is seeking a Sample Control Technician located in Indianapolis, Indiana. The role involves receiving and scheduling samples, ensuring client communication, and maintaining safety standards in the workplace.

The ideal candidate will have a high school diploma or GED with customer service experience, strong attention to detail, and excellent communication skills. Proficiency in computer applications required.

Qualifications

• High school diploma or GED required.
• Experience in customer service roles.
• Strong verbal, written, and interpersonal communication skills.

Responsibilities

• Receive, schedule samples and communicate with clients.
• Maintain laboratory equipment and technical support.
• Document and deliver test samples to departments.

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Teamwork

Computer proficiency

Education

High school diploma or GED

Tools

Word processing software

Spreadsheet applications

Database management

Job description

Vacancy Position Summary

Under limited supervision, the Sample Control Technician receives, schedules samples and communicates to customers, peers and supervisor regarding order details.

Essential Duties and Responsibilities

• Provides a safe and clean working environment by adhering to and promoting safety policies.
• Follow all department Standard Operating Procedures (SOPs) and related documentation.
• Receiving, documenting, and delivering test samples to the chemical test departments.
• Communicate to clients on a variety of issues including: order status, special requests, incomplete shipments and samples requiring additional information.
• Installs, calibrates, repairs and maintains department equipment including providing technical and troubleshooting support for testing and equipment maintenance.
• Maintain database (AIM) including sample historical tracking files, client contact information and the maintenance of sampling equipment records and tracking of loan orders.
• Read purchase orders to determine accuracy with customer testing requests, bringing discrepancies to the attention of laboratory management.
• Cleaning and maintaining sampling containers, glassware, test supplies and equipment as required.
• Receiving laboratory supplies and directing them to appropriate department.
• Under limited supervision, disposing of related hazardous materials.
• Participating in laboratory related projects, special projects, general support, and other assignments as deemed appropriate by laboratory management.
• Perform basic analytical testing under limited supervision.
• Provides training to laboratory personnel as necessary.
• Any other duties assigned by management.

Job Requirements

• A high school diploma, GED, or equivalent with customer service planning and background.
• Experience with customer service responsibilities.
• Ability to meet demanding deadlines while maintaining attention to detail while completing tasks.
• Must be willing to take on added responsibilities and challenges to grow within the role.
• Strong verbal, written, and interpersonal communication skills to compile from and present to all levels of organization, internal and external contacts.
• Excellent organizational skills required with the ability to coordinate tasks and meet deadlines in a dynamic environment.
• Demonstrated communication and ability to work in a team environment.
• Proficiency in computer applications such as word processing, spreadsheets, and database management.