Sample Control Lead

Western Environmental Testing Laboratory; Sparks, Northern (NV, KY); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

401(k)

Health insurance

Life insurance

Paid time off

Vision insurance

401(k) matching

Job summary

Western Environmental Testing Laboratory is seeking a Sample Control Lead to manage the sample control infrastructure and lead the team to meet quarterly and annual priorities. Under general supervision, you will supervise the Sample Control staff, implement policies, ensure compliance, and collaborate with Client Services Manager to maintain high service quality and client satisfaction.

This full-time role requires strong communication, project management, and the ability to work in a

Qualifications

• 2+ years of management experience.
• Prior experience in a laboratory setting preferred.
• Must pass an employment criminal background check and drug screen.

Responsibilities

• Plan, direct, and lead Sample Control efforts – lead teams to exceed targets.
• Develop, mentor staff and create an environment to exceed goals.
• Deliver client-driven service and control costs by monitoring daily standards.
• Achieve departmental goals and align with strategic plan.
• Coordinate with Client Services Manager and laboratory staff.
• Ensure staff coverage during business hours and manage scheduling.
• Oversee onboarding, training, and policy reviews.
• Maintain safety training and ensure protocols followed.

Skills

Cross-functional teamwork

Excellent communication

Project management

Customer service

De-escalation techniques

Attention to detail

Office software

Tools

Google Suite

Microsoft Office

Job description

Job Title

Sample Control Lead

Reports To

Client Services Manager

Job Description

Under general supervision, the WETLAB Sample Control Lead (SCL) manages the sample control infrastructure that supports the WETLAB daily operations. This includes managing the sample control systems/personnel and all other activities/ personnel assigned. This position will take the lead on ensuring that there is compliance and consistency within their area around prescribed sample control management programs and practices. Provides leadership and implementation of policies and procedures for department. SCL promotes effective and efficient department operations and meeting quarterly and annual priorities as set in the WETLAB Strategic Plan. Assume full management responsibility for all assigned functions and personnel. Familiar with a variety of practices and procedures to manage and develop staff and fulfill client needs.

Salary/Wage Range

$25.00 – $34.00 per hour

Supervisory Responsibilities

• Supervises the team in Sample Control

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Plan, direct, control Sample Control efforts – lead teams to exceed targets, ensure excellent quality service is provided.
• Manage, develop, and mentor all Sample Control staff and create an environment to exceed department and organizational goals.
• Deliver client driven service, efficient services, operational quality, and control of costs by continually monitoring and improving the Daily Standards.
• Achieve departmental goals, objectives and priorities as described in the WETLAB Strategic Plan.
• Act as liaison between the clients and laboratory manager.
• Act as a liaison between sample control and laboratory staff.
• Responsible for overall productivity of Sample Control
• Deliver samples intact and in proper condtion(s) – (i.e. – filtered, preserved, etc) within hold time to WETLAB laboratory personnnel.
• Manage orderliness of front office.
• Deliver subcontracted samples intact and proper holding condtions within hold time.
• Manage orderliness of front office.
• Collaborate with WETLAB Client Services Manager to ensure fleet vehicles are properly maintained and replaced as needed.
• Establish and maintain high standards of service quality.
• Ensure staff visibility to clients and prospects and facilitate an excellent client experience.
• Implement and execute process and technologyimprovement initiatives.
• Assess and monitor workload, identify opportunities for improvement, direct and implement changes.
• Develop client relationships and maintain communication with clients and outside organizations.
• Maintain client satisfaction; oversee and execute WETLAB Client Retention Plan.
• Responsible for staff coverage during business hours, work to change and optomize staffing as needed.
• Provide leadership support and presence for staff.
• Set performance objectives and standards, rate and review Sample Control staff, model professionalism and uphold team morale.
• In conjunction with Human Resources, responsible for overseeing disciplinary actions, answering and resolving staff questions or concerns as they arise.
• Responsible for employee onboarding, training, and procedure review.
• Ensure safety training is executed and protocols followed.
• Approve timecards, schedules, and PTO/sick time off, working to minimize overtime, and correcting any time changes per employee request (such as missed clock in or out).
• Act as first point of contact for interviews with potential new staff.
• Comply with all company policies and procedures and state and federal guidelines and regulations.
• Other duties as assigned.

Desired Skills/Abilities

• Success in working with cross-functional with teams.
• Excellent verbal and written communication skills with successful record of presenting via telephone, virtually, and in person to both large and small groups.
• Ability to work with multiple staff while managing several projects simultaneously.
• Excellent interpersonal and customer service skills.
• Well-versed in customer service triage and de-escalation techniques.
• Ability to direct workflow to support a cohesive team operation and assist co-workers as necessary.
• Strong project management skills with a track record of translating goals into action.
• Keen attention to detail and accuracy.
• Ability to maintain client paperwork in an orderly and easily retrievable manner.
• Strong analytical, critical thinking, and problem-solving skills.
• Effective organizational and planning skills in a fast-paced environment.
• Possess strong motivational skills in order to effectively motivate and develop a team.
• Excellent time management skills with the proven ability to meet deadlines.
• Ability to build and sustain productive relationships at multiple levels in the workplace and with various external relationships. You work in a respectful operating style.
• Ability to function well in a fast-paced and at times stressful environment.
• Collaborative, results-driven mentality with equal parts intellectual curiosity and determination; willingness to learn.
• Proficiency in Google Suite/Workspace or Microsoft Office Suite including Outlook, Excel, and Word.

Education and Experience

• 2 + years of management experience desired.
• Prior experience in a laboratory setting preferred.

Physical Requirements

• Must be able to stand and or sit for 8+ hours per day.
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Completion of tasks that require sitting, standing, bending, twisting, grasping, walking up and down stairs, and lifting up to 50 lbs.
• Attendance at meetings, both in-person and virtual, and participation in conference calls.

Work Environment and Schedule

• Typical office and lab environment, temperature controlled.
• Workweek is 5 days/week, 8 hours/day, day shift. Some overtime and weekend availability.

Travel Required

May require travel throughout the state or country including overnight travel, early mornings, and late nights.

Additional Requirements

Must be able to pass an employment criminal background check and drug screen. US Work Authorization required.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

WETLAB provides employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, age, genetic information, or disability in accordance with the Equal Employment Opportunity Act.