Samoan Interpreter

LanguageLine Solutions; United States; Remote; USD 45,000 - 60,000; Part time

Job summary

LanguageLine Solutions seeks a Samoan Interpreter to work from home in the United States. The role involves interpreting conversations between Samoan and English speakers across various sectors, maintaining professionalism and cultural sensitivity throughout sessions.

Qualifications include fluency in both languages and a high school diploma. As an independent contractor, benefits are limited; however, there is access to support from specialists.

Qualifications

• Must be at least 18 years old and legally authorized to work in the USA.
• Capacity to type or write with sufficient manual dexterity.
• Able to operate a keyboard and mouse.

Responsibilities

• Handle calls on demand during interpreting sessions.
• Maintain professionalism during sensitive or emergency calls.
• Render accurate interpretations following established protocols.

Skills

Fluency in Samoan and English

Excellent listening skills

Ability to assess regional and accent differences

Cultural sensitivity

Education

High school diploma or equivalent

Education or experience in language-related fields

Tools

Desktop or laptop computer

High-speed Internet connection

Job description

Job Title

Samoan Interpreter (Phone Interpreter)

Location

Work at Home, United States

Employment Type

Independent Contractor

Compensation

$0.75 - $0.90 per minute

Position Overview

The Samoan Telephone Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between Samoan and English speakers across a range of industries including Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911. The interpreter processes information quickly and concisely, recognizes cultural differences, and maintains a professional and courteous demeanor throughout sessions.

Essential Job Functions

• Respond to interpreting sessions promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation and polite expressions.
• Maintain a professional demeanor throughout the interpreting sessions at all times.
• Remain calm during sessions in events that involve incoherent or upset primary speakers, especially in emergency situations such as 911 calls.
• Maintain punctuality and availability during work hours.
• Follow client instructions and protocol to ensure expectations are met while protecting the Limited English‑speaking Person (LEP). Avoid interaction with the LEP without client permission.
• Understand protocol and terminology for various industries including medical, insurance, finance, and law.
• Demonstrate commitment to cultural sensitivity and diversity.
• Handle calls that are highly emotional or stressful, including end‑of‑life conversations, pregnancy termination, vaccinations, and matters concerning sexual orientation or gender expression, while maintaining neutrality and objectivity.
• Provide consistent, high‑quality service within a dynamic environment that may involve extended calls or high call volumes.

Qualifications

• Fluency in Samoan and English with a strong understanding of cultural dynamics.
• Ability to assess regional and accent differences to facilitate communication with the LEP.
• Excellent listening, retention, and note‑taking skills to maintain accuracy.
• Ability to concentrate, remain detached, neutral, and objective during sensitive subjects.
• Education or experience in language‑related fields such as teaching, language assessment, translation or interpretation preferred.
• Minimum age 18 years and legally authorized to work in the United States without requiring future visa sponsorship.
• High school diploma or equivalent; reading and writing proficiency in both languages highly preferred.
• Ability to adapt to new technology enhancements offered by LanguageLine Solutions.
• Must be able to operate a keyboard and mouse, and remain in a stationary position for most of the workday; ability to type or write with sufficient manual dexterity and lift up to 26 lbs.

Technical Requirements

• Dedicated personal device for business purposes: desktop, laptop, tablet (iPadOS or Android) or smartphone (iOS or Android).
• Operating system: Windows, macOS, or ChromeOS.
• Restricted brands: Kaspersky products and Huawei hardware are prohibited.
• High‑speed Internet connection with download speeds of at least 5Mbps, upload speeds of 3Mbps, ping no more than 300ms, and jitter no more than 30ms.
• Access to a quiet space free from background noise or distraction.

Physical Requirements

• Operate a keyboard and mouse and maintain a stationary position in front of a computer for the majority of the workday.
• Operate company‑provided software and systems to perform all job functions.
• Be able to lift up to 26lbs.
• May be exposed to moderate noise levels from computer, audio, telephone.

Benefits & Conditions

This is an independent contractor position and therefore not eligible for employee benefits. However, employees have access to a Senior Language Specialist, Interpreter and Technology Help Desks for support. Students may also receive employee referral bonuses and advancement opportunities within LanguageLine Solutions.

EEO & Equal Opportunity Statement

LLS is an equal‑opportunity employer and shall not discriminate on the basis of race, color, religion, sex, national origin, disability, age, pregnancy, genetic information or other protected characteristics. LLS will reasonably accommodate employees and applicants with disabilities if the person is otherwise qualified. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law.

Pay transparency nondiscrimination: The contractor will not disclose the compensation of other employees or applicants unless in a formal investigative context or otherwise required by law. (41CFR60‑I.35(c)).