Salon Manager

FACE FOUNDRIÉ®️

Milwaukee (WI)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

A leading facial bar in Milwaukee is seeking a full-time Salon Manager to oversee operations and ensure exceptional customer service. The ideal candidate will have an Esthetics License and a minimum of one year of experience in a similar role. Responsibilities include staff recruitment, training, sales, and ensuring high standards in guest services. The position requires strong leadership and coaching abilities with a focus on team development and growth within the salon environment.

Qualifications

Minimum of one year of Salon Manager experience is preferred.
Ability to manage personnel and coordinate training programs.
Proficient in customer service and client retention strategies.

Responsibilities

Demonstrate high standards in customer service.
Meet financial metrics related to service and retail.
Identify staffing and scheduling growth opportunities.
Conduct reviews for all staff members.
Responsible for the management of all personnel including recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.
Leads through teaching employees and growing their productivity, with clear goals and coaching abilities.
Responsible for identifying the professional development needed for each staff member.
Ensures all technical service and product training classes are attended.
Conducts reviews for all staff members.
Responsible for store inventory.
Conducts verbal and technical interviews to identify talents needed for salon growth.
Assists with social media and marketing events.
Helps forecast sales, growth trajectories and expansion plans.

Skills

Customer service skills

Leadership abilities

Coaching and mentoring

Sales and marketing skills

Education

Esthetics License

Job description

FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, lashes, brows and skincare. Our modern, open concept spaces promote a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.

Required: Esthetics License

The Salon Manager is responsible for meeting or exceeding FACE FOUNDRIÉ goals through staff recruiting, training, and service and product sales. A Salon Manager is responsible for creating an environment that exceeds standards of excellence in guest services, client retention, employee development and local marketing efforts. The Salon Manager reports to the owner(s), and they serve as the primary contact for all salon personnel.

Your skills, experience and talents as a Salon Manager will be essential to lead by example.

Salon Manager Responsibilities

Demonstrates high standards in customer service
Meets financial metrics including: service revenue, average ticket, guest count, guest retention, rebooking, retail revenue
Identifies opportunities for growth such as staffing, scheduling and coaching
Responsible for performing services on guests and leading by example
Responsible for the management of all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance.
Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize steps to achieve those goals. Confident in coaching and mentoring their team
Responsible for identifying the professional development needed for each staff member
Ensures all technical service and product training classes are attended
Conducts reviews for all staff members
Responsible for store's inventory
Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth.
Assists with social media and marketing events.
Helps forecast sales, growth trajectories and expansion plans.