Salon Guest Experience Lead

JUUT Holdings, Inc.; Edina (MN); On-site; USD 28,000 - 30,000; Full time

Job summary

JUUT Holdings, Inc. in Edina, MN is seeking a Guest Services Team Lead to support salon operations, maximize sales, and deliver a premium guest experience.

The role acts as Manager-on-Duty in the absence of management and requires deep product knowledge and exemplary service. You will lead the Guest Service team, train new members, handle scheduling, inventory tasks, and ensure the day-to-day smooth operation while upholding Juut's Daymaker philosophy.

Qualifications

• Experience leading guest service teams in a service environment.
• Strong customer service and communication skills required.
• Willingness to work nights and weekends; fast-paced setting.

Responsibilities

• Lead Guest Service team as Manager-on-Duty and ensure guest satisfaction.
• Train and mentor new staff; run team huddles and meetings.
• Oversee scheduling, inventory, and store cleanliness.

Skills

Leadership

Management

Customer service

Communication

POS & IT

Scheduling

Team leadership

Problem solving

Education

High School diploma

Tools

POS System

Job description

JUUT Holdings, Inc. in Edina, MN is seeking a Guest Services Team Lead to support salon operations, maximize sales, and deliver a premium guest experience.

The role acts as Manager-on-Duty in the absence of management and requires deep product knowledge and exemplary service. You will lead the Guest Service team, train new members, handle scheduling, inventory tasks, and ensure the day-to-day smooth operation while upholding Juut's Daymaker philosophy.