Salon Growth & Guest Experience Lead

Smartstyle; Marshalltown (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Smartstyle is seeking an Assistant Manager in Marshalltown, IA to support the Salon Manager in overseeing all salon operations and leading a team to deliver exceptional guest experiences. You will coach staff, manage schedules, control expenses, and ensure compliance with policies while driving sales goals and maintaining a professional image on premises.

The role requires a valid cosmetology license with a manager license, flexibility to work 35-40 hours including nights and weekends, and a

Qualifications

• Valid current cosmetology license, including a manager license as required by local regulations.
• Flexibility to work a minimum of 35-40 hours per week, including nights and weekends.
• Ability to provide exceptional guest service and lead a team.
• Strong leadership, multitasking and time management abilities.

Responsibilities

• Assist Salon Manager in overseeing all aspects of salon operations.
• Coach and develop team through guest service training programs.
• Create weekly schedules using scheduling/forecasting tools.
• Promote guest loyalty by delivering an exceptional salon experience.
• Manage expenses and ensure compliance with corporate policies.

Skills

Leadership

Guest service

Teamwork

Communication

Time management

Salon reports reading

Basic math & computer skills

Education

Cosmetology license

Manager license

Tools

Scheduling software

Forecasting tools

Job description

Smartstyle is seeking an Assistant Manager in Marshalltown, IA to support the Salon Manager in overseeing all salon operations and leading a team to deliver exceptional guest experiences. You will coach staff, manage schedules, control expenses, and ensure compliance with policies while driving sales goals and maintaining a professional image on premises.

The role requires a valid cosmetology license with a manager license, flexibility to work 35-40 hours including nights and weekends, and a