Salon Front Desk & Guest Experience Lead

MAJC; Tampa (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Referral bonus

Paid training on customer service and

Opportunity to become a Nail Tech

Discounts on services and products

Flexible schedules - no late nights!

Job summary

Frenchies Modern Nail Care in Tampa, FL seeks a friendly receptionist to greet guests, manage check-ins/outs, and answer calls. You will maintain spotless salon standards and guide guests through the Frenchies Way for a seamless visit.

The role emphasizes proactive service, a positive attitude, and multi-tasking in a stylish, chemical-free environment with a focus on guest experience and team collaboration.

Qualifications

• Minimum of 2 years in customer service.
• Preferred experience in a receptionist or concierge role.
• Exceptional communication skills and a professional demeanor.

Responsibilities

• Warmly greet guests and assist them with checking in and out.
• Efficiently handle appointment scheduling and phone inquiries.
• Uphold salon cleanliness and maintain our high standards.
• Educate guests on the Frenchies Way and ensure a seamless experience.
• Inform guests about the benefits of the Frenchies Polish Pass program, encouraging enrollment.
• Provide attentive service throughout guests' visits to enhance comfort.

Skills

Customer service experience

Reception/concierge experience

Excellent communication

Tools

POS system

Job description

Frenchies Modern Nail Care in Tampa, FL seeks a friendly receptionist to greet guests, manage check-ins/outs, and answer calls. You will maintain spotless salon standards and guide guests through the Frenchies Way for a seamless visit.

The role emphasizes proactive service, a positive attitude, and multi-tasking in a stylish, chemical-free environment with a focus on guest experience and team collaboration.