Salon Experience & Retail Specialist

Catalyst Brands India; Indiana (PA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

Paid vacation and holidays

401(k) with company match

Employee discount on merchandise

Job summary

A leading beauty services provider is seeking a Salon Customer Experience Specialist in Indiana, Pennsylvania. The specialist will enhance client experiences and drive retail sales by ensuring high-quality service and maintaining salon standards. Responsibilities include managing appointments, addressing client issues, and achieving sales goals. A passion for salon products and services, along with strong problem-solving and customer service skills, is essential. Competitive benefits package included.

Qualifications

• A love for product and salon services.
• Ability to solve problems and make decisions that drive sales.
• Great customer service and positive relationship building.
• Proactive in improving the customer experience.

Responsibilities

• Drive client experience while maximizing sales potential.
• Manage scheduling and appointments, including walk-ins.
• Handle client complaints, exchanges, refunds within guidelines.
• Execute visual merchandising to ensure Salon standards.

Skills

Passion for Salon

Problem-solving

Customer Service

Proactivity

Job description

A leading beauty services provider is seeking a Salon Customer Experience Specialist in Indiana, Pennsylvania. The specialist will enhance client experiences and drive retail sales by ensuring high-quality service and maintaining salon standards. Responsibilities include managing appointments, addressing client issues, and achieving sales goals. A passion for salon products and services, along with strong problem-solving and customer service skills, is essential. Competitive benefits package included.