Salon Director (General Manager)

Owen Sound; Knoxville (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

HSA

Paid time off (PTO)

Bonuses

Employee discounts

Flexible scheduling

Anniversary gifts

Performance incentives

Job summary

SunTanCity, a large family-owned tanning salon chain, is hiring a Salon Director to lead overall salon operations and staff. You will supervise staffing, hiring, training, and scheduling while ensuring exceptional client experiences and safety standards.

The role emphasizes teamwork, coaching, and accountability to drive metrics and maintain a high-quality client experience. A fast-paced environment with strong growth opportunities awaits.

Qualifications

• College education preferred but not required.
• Management and/or sales experience required.
• Basic computer skills (Word, Excel, Outlook).
• Ability to manage effectively in a fast-paced environment, handling multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational planning skills.
• Strong leadership skills with the ability to coach and mentor.
• Team-building skills.
• Ability to prioritize and delegate.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Set a positive example and demonstrate calm demeanor during high volume periods.
• Display a client comes first attitude by holding team members accountable for quality service.
• Drive company metrics by developing action plans and motivating the salon team.
• Manage with integrity and promote SunTanCity culture, values, and mission.
• Plan, identify, communicate, and delegate responsibilities to ensure smooth operations.
• Ensure cleanliness, maintenance, sanitation, and organization of the salon.

Skills

Management experience

Sales experience

Leadership

Team building

Prioritization & delegation

Client service knowledge

Strong organizational skills

Education

College education preferred

Tools

Word

Excel

Outlook

Job description

Benefits:

• Pay:Startingsalary$40,000peryearwithflexibilitybasedonexperience+salonandpersonalmonthlybonuses.
• OptionsforMedical,Dental,Vision,STD,LTD,LifeInsurance,HSA,CriticalCare&AccidentInsurance.
• 401Kwith%companymatchafteroneyear.
• Abilitytoearnpaidtimeoff(PTO).
• Employmentgrowthopportunities
• CompetitiveWagesbasedonexperienceandabilities
• FlexibleScheduling.
• Employeediscountonproducts&services.
• Competitivebonusplan.
• Employeediscountonproducts&services.
• Anniversarygiftsforyearsofservice.
• Funcontestsandincentivesforperformance.
• Exclusivediscountsatoutsideretailers.
• Exclusivediscountsatourpartnercompany,BuffCitySoap.

CompanyOverview

SunTanCityisoneofthelargestfamily-ownedtanningsalonchainsinthecountrywithapproximately250salonsin20states.It’sthecornerstoneoftheGlowBrandsfamilywhichincludesSunTanCity,PlanetFitness,andBuffCitySoap,andisheadquarteredinLouisville&ElizabethtownKentucky.Thecompanymanagesover350locationsandemploysover2200individuals.

Weprovideproducts,services,andknowledge-basedrecommendationsthroughtrustedfriendlyclientrelationshipsthathelpourclientslookgood,feelgood,andbuildconfidenceinthemselvesandwhotheyare.

GlowBrandsarefilledwithenthusiastic,funemployeeswhoarepassionateaboutourbrands.You’llloveworkinginapositiveenvironmentwherecoworkersbecomefriends.You’lllearnvaluableskillsyoucanusethroughoutyourcareer,withopportunitiesforadvancementandleadership.WeprovideexcellentbenefitsforallFullTime&PartTimeEmployees.

JobSummary

ThispositioncontributestoSunTanCity’ssuccessbyleadingateamtocreateandmaintaintheSunTanCityExperienceforourclients.TheSalonDirectorisrequiredtoregularlyexercisediscretioninmanagingtheoveralloperationofthesalon.Themajorityofyourtimeisspentsupervisinganddirectingtheworkforce,makingstaffingdecisions(i.e.,hiring,training,evaluating,disciplining,discharging,staffingandscheduling),ensuringclientsatisfactionandqualityofclientexperience,monitoringandmotivatingstafftoachieveperformancegoals,handlingminormaintenanceissues,ensuringthecleanlinessofyoursalon,andmanagingsafetyandsecuritywithinthesalon.TheSalonDirectorisresponsibleformodelingandactinginaccordancewithSunTanCityprinciplesinordertodeliveranexceptionalclientexperience.

Tasks&Responsibilities:

• Developingandcoachingemployeestoprovideamazingclientexperiences.
• Followingupswiftlyonclientconcernsandissues.
• Consistentlysetsapositiveexampleanddemonstratesacalmdemeanorduringperiodsofhighvolume.
• Displaysaclientcomesfirstattitudebyholdingteammembersaccountableforqualityclientservice.
• Drivescompanymetricsbydevelopingactionplans.Directlymotivatesandinstructsthesalonteambyimplementingcompanyprograms.
• Manageswithintegrityandhonestyandpromotestheculture,values,andmissionofSunTanCity.
• Plans,Identifies,communicates,anddelegatesresponsibilitiestoteammemberstoensuresmoothflowofoperations.
• Directlyresponsibleforthecleanliness,maintenance,sanitation,andorganizationofthesalon.
• Managessalonstaffinglevelstoensureemployeedevelopmentandmaintainsalonoperationalrequirements.
• Adherencetoapplicablewageandhourlawsfornon-exemptteammembersandminors.
• Usesalloperationaltoolstoplanforandachieveoperationalexcellenceinthesalon.Toolsincludelaborguidelines,reports,cashmanagementandinventorymanagement.
• Utilizesfinancialreportstoidentifyandaddresstrendsandissuesinsalonperformance.
• Regularlyconductsperformanceassessments,providingfeedbackandsettingchallenginggoalstoimprovesalesperformance.
• Manageongoingsales.
• TheSalonDirectorisrequiredtoworka5-dayworkweekof45hoursperweek.(minimum)
• TheSalonDirectorisrequiredtoworkavaryingnumberofmidand/orclosingshiftseachweekasdeterminedbytheirsupervisorsbasedonbusinesstrendsandstaffingneeds.

Experience:

• Collegeeducationpreferredbutnotrequired.
• Managementand/orSalesexperiencerequired.
• BasicComputerskills(abilitytouseWord,Excel,andOutlook)
• Abilitytomanageeffectivelyinafast-pacedenvironment,managingmultiplesituationssimultaneously.
• Strongknowledgeofclientservicetechniquesandoperationalpractices.
• Strongproblem-solvingandorganizational/planningskills.
• Strongleadershipsskills,withtheabilitytocoachandmentorwhilehavingknowledgeofsupervisorypracticesandprocedures.
• Teambuildingskills
• Abilitytoprioritizeanddelegate.

PhysicalRequirements:

• Abilitytostandandwalkforlongperiodsoftime.
• Abilitytobendatthewaisttocleantanningequipment.
• Abilitytoliftorassistinliftingitemsandheavyboxes.
• Abilitytobenddowntopickuptrash,towels,etc.fromthefloors.
• Abilitytoperformsaloncleaningfunctionsincludingdusting,sweeping,mopping,scrubbing,etc.