General Manager

Sun Tan City - Mason Group; Raleigh (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Employment growth opportunities

Competitive Wages based on experience

Job summary

Sun Tan City in Raleigh, NC seeks a Salon Director to lead a team and deliver exceptional client experiences. You will supervise staffing decisions, training, and scheduling while maintaining cleanliness and safety across the salon.

Responsibilities include coaching employees, addressing client concerns promptly, and driving performance metrics through company programs. The role requires strong leadership, problem solving, and the ability to operate in a fast-paced environment.

Qualifications

• This role requires management or sales experience and strong leadership abilities.
• Experience coaching and mentoring staff to deliver excellent client experiences.
• Ability to supervise hiring, training, evaluating, and scheduling.
• Proficiency with common office software (Word, Excel, Outlook) is expected.

Responsibilities

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Sets a positive example and maintains calm during high volume.
• Ensures a client-first attitude and quality service.
• Drives metrics by implementing company programs and action plans.
• Manages salon operations with integrity and promotes Sun Tan City's values.
• Plans and delegates responsibilities to ensure smooth operations.
• Maintains salon cleanliness, maintenance, and safety.
• Manages staffing to support development and operations.
• Complies with wage and hour laws for non-exempt staff.

Skills

Leadership

Team building

Customer service

Time management

Problem solving

Delegation

Sales experience

Fast-paced environment

Supervisory practices

Education

College education preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Benefits:

• Employment growth opportunities
• Competitive Wages based on experience and abilities
• Flexible Scheduling.
• Competitive bonus plan.
• Employee discount on products & services.

Job Summary

This position contributes to Sun Tan City’s success by leading a team to create and maintain the Sun Tan City Experience for our clients. The Salon Director is required to regularly exercise discretion in managing the overall operation of the salon. The majority of your time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your salon, and managing safety and security within the salon. The Salon Director is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience.

Tasks & Responsibilities:

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
• Displays a client comes first attitude by holding team members accountable for quality client service.
• Drives company metrics by developing action plans. Directly motivates and instructs the salon team by implementing company programs.
• Manages with integrity and honesty and promotes the culture, values, and mission of Sun Tan City.
• Plans, Identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
• Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Manages salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adherence to applicable wage and hour laws for non-exempt team members and minors.
• Uses all operational tools to plan for and achieve operational excellence in the salon. Tools include labor guidelines, reports, cash management and inventory management.
• Utilizes financial reports to identify and address trends and issues in salon performance.
• Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance.
• Manage ongoing sales.
• The Salon Director is required to work a 5-day workweek of 40 hours per week. (minimum)
• The Salon Director is required to work a varying number of mid and/or closing shifts each week as determined by their supervisors based on business trends and staffing needs.

Experience:

• College education preferred, but not required.
• Management and/or Sales experience required.
• Basic Computer skills (ability to use Word, Excel, and Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational/planning skills.
• Strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
• Team building skills
• Ability to prioritize and delegate.

Physical Requirements:

• Ability to stand and walk for long periods of time.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting items and heavy boxes.
• Ability to bend down to pick up trash, towels, etc. from the floors.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.