Salon Coordinator

Substance Salon & Barberspa; Rutherford (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Substance Salon & Barberspa in Rutherford, NJ is seeking a friendly, confident Salon Coordinator to join our team. You will be the first point of contact for clients, handling appointments, check-ins, and checkout, while keeping the day’s schedule running smoothly.

The ideal candidate has front desk or customer service experience; salon or spa experience is a plus. Strong communication and organization help create an excellent client experience in a busy, upbeat environment.

Qualifications

• Front desk or receptionist experience required.
• Experience with scheduling and calendar management preferred.
• Customer service skills and a professional phone presence are essential.

Responsibilities

• Schedule and confirm appointments for clients.
• Welcome guests and guide them through check-in and checkout.
• Help manage the daily salon schedule and prioritize tasks.
• Make outbound calls to help fill the schedule.
• Handle cancellations and client concerns professionally.
• Multitask in a busy, upbeat environment to maintain a smooth flow.

Skills

Front desk experience

Scheduling

Customer service

Job description

Substance Salon is looking for a friendly, confident, and organized Salon Coordinator to join our team in Rutherford.

You'll be the first point of contact for our clients and help keep the salon running smoothly, from scheduling and confirming appointments to welcoming guests, checking them out, and helping manage the daily schedule.

We're looking for someone with previous front desk, receptionist, scheduling, or customer service experience. Salon experience is a plus, but not required. Experience in a medical office, dental office, spa, hospitality, or another appointment-based business is absolutely relevant.

You should be comfortable:

• Speaking with clients by phone and text
• Scheduling and confirming appointments
• Making outbound calls to help fill the schedule
• Handling cancellations and client concerns professionally
• Multitasking in a busy, upbeat environment

Most importantly, we want someone who is dependable, personable, detail-oriented, and takes pride in creating a great client experience.

If you're organized, good with people, and enjoy being part of a team, we’d love to meet you.