Front Desk Receptionist

Workstream; Rutherford (NJ); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Full-time schedule

Leadership development

Bonus opportunity

Career growth

Employee discounts

Development environment

Supportive team culture

Brand growth opportunity

Job summary

Substance Salon, a luxury hair salon in Rutherford, NJ, seeks a Client Experience & Sales Manager to lead the front desk, guest journey, and salon operations while driving revenue growth.

This leadership-track role calls for a polished, organized professional who is tech-capable, sales-minded, and committed to a long-term career in beauty, wellness, or hospitality.

Qualifications

• Bachelor’s degree preferred, or equivalent experience in client service, sales, hospitality, medical office, spa, or luxury retail environments
• Strong phone, communication, and client service skills
• Comfortable using computers, booking systems, POS systems, email, and social media
• Organized, detail-oriented, and able to multitask under pressure
• Professional appearance and polished communication style
• Sales-minded, proactive, and comfortable discussing services and products
• Able to take ownership, follow through, and solve problems without constant supervision
• Interested in a long-term career path in beauty, wellness, hospitality, or business management

Responsibilities

• Greet every guest with professionalism, warmth, and confidence
• Manage phone calls, booking requests, confirmations, cancellations, and client questions
• Guide clients through the appointment process and ensure a seamless guest experience
• Handle client concerns with calm, clear communication
• Protect the salon’s luxury standard from the first phone call to checkout
• Keep stylist schedules consistently full and drive revenue growth
• Convert inquiries into booked appointments and support add-ons
• Track opportunities to increase client retention and salon revenue
• Help the team hit monthly service, retail, and booking goals
• Manage schedules using salon booking software and maintain client accounts
• Troubleshoot basic booking, account, payment, and communication issues
• Use POS systems, email, text platforms, and internal systems confidently
• Keep front desk operations organized and efficient
• Support social media content, client engagement, and promotions
• Assist with hiring posts and local marketing initiatives
• Help promote Substance Salon as a luxury destination in Rutherford
• Monitor inventory and assist with ordering; support leadership with daily needs
• Maintain a professional, positive, high-performance salon environment

Skills

Customer service

Sales

Leadership

Communication

Education

Bachelor’s degree preferred

Tools

Booking systems

POS systems

Email

Social media

Job description

*Position begins immediately*

Client Experience & Sales Manager

Substance Salon, 52 Park Ave Rutherford, NJ

Full-Time | 35 to 40 Hours Per Week

Substance Salon is a luxury hair salon in Rutherford, NJ with 17+ years of brand reputation, loyal clients, and a strong position in the local beauty market.

We are hiring a Client Experience & Sales Manager to lead the front desk, manage the guest journey, support salon operations, and help drive revenue growth.

This is not a passive receptionist position. This is a leadership-track role for someone polished, organized, tech-capable, sales-minded, and serious about building a career in beauty, wellness, hospitality, or luxury client service.

Who This Role is for

• Luxury retail
• Hospitality
• Medical office administration
• Spa or med spa front desk
• Beauty, wellness, or aesthetics
• Client service, sales, or office coordination

We are looking for someone who can communicate professionally, think on their feet, solve problems, use technology confidently, and represent a premium brand with maturity and polish.

Key Responsibilities

Client Experience

• Greet every guest with professionalism, warmth, and confidence
• Manage phone calls, booking requests, confirmations, cancellations, and client questions
• Guide clients through the appointment process and ensure a seamless guest experience
• Handle client concerns with calm, clear communication
• Protect the salon’s luxury standard from the first phone call to checkout

Booking & Sales Growth

• Keep stylist schedules consistently full
• Convert phone calls, online leads, and inquiries into booked appointments
• Support rebooking, upgrades, add-ons, and retail sales
• Track opportunities to increase client retention and salon revenue
• Help the team hit monthly service, retail, and booking goals

Operations & Technology

• Manage schedules using salon booking software
• Create and update client accounts accurately
• Troubleshoot basic booking, account, payment, and communication issues
• Use POS systems, email, text platforms, and internal systems confidently
• Keep front desk operations organized and efficient

Marketing & Brand Support

• Support social media content, client engagement, and salon promotions
• Assist with hiring posts, team culture content, and local marketing initiatives
• Help promote Substance Salon as a luxury beauty destination in Rutherford

Inventory & Team Support

• Monitor retail, back bar, and color inventory
• Communicate product needs and assist with ordering
• Support stylists and leadership with daily operational needs
• Help maintain a professional, positive, high-performance salon environment

Qualifications

• Bachelor’s degree preferred, or equivalent experience in client service, sales, hospitality, medical office, spa, med spa, salon, or luxury retail environments
• Strong phone, communication, and client service skills
• Comfortable using computers, booking systems, POS systems, email, and social media
• Organized, detail-oriented, and able to multitask under pressure
• Professional appearance and polished communication style
• Sales-minded, proactive, and comfortable discussing services and products
• Able to take ownership, follow through, and solve problems without constant supervision
• Interested in a long-term career path in beauty, wellness, hospitality, or business management

Compensation

Paid training starts at $19 per hour After training, compensation increases to $20 to $25 per hour, based on experience, performance, leadership ability, and results

Monthly performance bonus opportunity up to $1,500, based on sales, booking conversion, schedule utilization, retail performance, and operational goals

Benefits & Perks

• Full-time schedule, 35 to 40 hours per week
• Paid training and leadership development
• Performance-based bonus opportunity
• Career growth into higher-level salon management
• Employee discounts on salon services and retail products
• Beauty, wellness, and professional development environment
• Supportive team culture with high standards
• Opportunity to grow with an established luxury salon brand

Schedule

Full-time availability required

Some evenings and Saturdays required

Must be reliable, punctual, and able to commit to a consistent schedule

About Substance Salon

Substance Salon has been serving Rutherford and the surrounding area for over 17 years. We specialize in premium hair services, bespoke client experiences, and a high-touch approach to beauty.

We are looking for someone who wants more than just a job. We want someone who wants to grow, lead, contribute, and become part of the future of our brand.