Client Experience Coordinator - Salon Front Desk

Substance Salon & Barberspa; Rutherford (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Substance Salon & Barberspa in Rutherford, NJ is seeking a friendly, confident Salon Coordinator to join our team. You will be the first point of contact for clients, handling appointments, check-ins, and checkout, while keeping the day’s schedule running smoothly.

The ideal candidate has front desk or customer service experience; salon or spa experience is a plus. Strong communication and organization help create an excellent client experience in a busy, upbeat environment.

Qualifications

• Front desk or receptionist experience required.
• Experience with scheduling and calendar management preferred.
• Customer service skills and a professional phone presence are essential.

Responsibilities

• Schedule and confirm appointments for clients.
• Welcome guests and guide them through check-in and checkout.
• Help manage the daily salon schedule and prioritize tasks.
• Make outbound calls to help fill the schedule.
• Handle cancellations and client concerns professionally.
• Multitask in a busy, upbeat environment to maintain a smooth flow.

Skills

Front desk experience

Scheduling

Customer service

Job description

Substance Salon & Barberspa in Rutherford, NJ is seeking a friendly, confident Salon Coordinator to join our team. You will be the first point of contact for clients, handling appointments, check-ins, and checkout, while keeping the day’s schedule running smoothly.

The ideal candidate has front desk or customer service experience; salon or spa experience is a plus. Strong communication and organization help create an excellent client experience in a busy, upbeat environment.