Salesperson Chapman Ford Horsham

Chapman Auto Stores; Horsham (PA); On-site; USD 35,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) retirement plan with company‑m­

Paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Professional work environment

Job training and advancement

Job summary

Chapman Auto Stores in Horsham, PA seeks a New and Used Vehicle Sales Consultant to drive vehicle sales while upholding dealership standards for profit, volume and customer satisfaction. You will identify customer needs, demonstrate vehicles, coordinate delivery, and participate in training, meetings, and follow-up programs to build loyalty and repeat business.

This role requires strong communication, product knowledge, and the ability to meet sales quotas.

Qualifications

• Read and comprehend instructions and information, both written and oral.
• High School diploma or the equivalent.
• Valid in-state driver’s license.
• Excellent communication skills.
• Ability to sell a minimum quota according to dealership standards.

Responsibilities

• Conduces self in a manner consistent with guaranteeing satisfaction to customers.
• Determines each customer’s vehicle needs by asking questions and listening.
• Demonstrates new vehicles (includes test drives).
• Delivers new vehicles to customers and ensures understanding of features, warranty and paperwork.
• Attends sales meetings.
• Maintains an owner follow-up system to encourage repeat and referral business.
• Maintains prospect development system.
• Keeps abreast of new products and features and their benefits to customers.
• Establishes personal income goals aligned with dealership standards and devises a strategy to meet them.
• Reports to the New or Used Vehicle Sales Manager regarding objectives and plans.
• Reviews actions to optimize time and plans.
• Understands automotive terminology and product changes.
• Knows equity and depreciation and can explain to customers.
• Knows laws governing retail auto sales.
• Introduces customers to Service Department personnel.
• Completes monthly manufacturer trainings to stay certified.

Skills

Communication skills

Customer focus

Negotiation

Active listening

Education

High school diploma

Job description

Brief Description

The New and Used Vehicle Sales Consultants are directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Brief Description

The New and Used Vehicle Sales Consultants are directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Responsibilities/Duties/Functions/Tasks

• Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.
• Determines each customer’s vehicle needs by asking questions and listening.
• Demonstrates new vehicles (includes test drives).
• Delivers new vehicles to customers. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and lays the foundation for customer loyalty.
• Attends sales meetings.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains prospect development system.
• Keeps abreast of new products, features, accessories, etc., and their benefit to customers.
• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Reports to the New or Used Vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.
• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.
• Understands the terminology of the automobile business and keeps abreast of technological changes in the product.
• Knows and understands equity and values and has the ability to explain depreciation to the customer.
• Knows and understands the federal, state and local laws, which govern retail auto sales.
• Introduces customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.
• Completes monthly manufacturer trainings to stay certified. Some have in store trainings occasionally throughout the year.

Non-Essential Job Tasks

• Assist in snow removal and snow clean up

Benefits

• Health insurance with choice of medical plans starting at $84.50/month
• Dental and vision insurance
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance
• 401(k) retirement investment plan with company match
• Accrued paid time off
• Employee Vehicle Purchase Program
• Parts and service discounts
• Professional work environment, with job training and advancement opportunities

Qualifications

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Valid in-state driver’s license. Excellent communication skills. Ability to sell a minimum quota according to dealership standards.

Preferences

Prior auto sales experience.

Work Requirements

Monday-Friday/Saturday

Occasional overtime may be required