Sales Consultant

Chapman Auto Stores; Columbia (PA); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

LTD insurance

Hospital indemnity

Accident insurance

Critical illness

401(k) match

Paid time off

Vehicle purchase program

Discounts on parts and service

Training and advancement opportunities

Job summary

Chapman Auto Stores in Pennsylvania invites you to join a world-class family-owned dealer group with strong training programs. The New and Used Vehicle Sales Consultants are responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Responsibilities include assessing customer needs, demonstrating vehicles, delivering vehicles and ensuring customers understand features, warranties and paperwork.

Qualifications

• Ability to read and comprehend instructions and information.
• Excellent communication skills.
• Ability to sell a minimum quota according to dealership standards.
• Prior auto sales experience.

Responsibilities

• Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.
• Determines each customer’s vehicle needs by asking questions and listening.
• Demonstrates new vehicles (includes test drives).
• Delivers new vehicles to customers and explains features, warranty and paperwork.
• Maintains an owner follow-up system and prospect development.
• Reports to the New or Used Vehicle Sales Manager regarding objectives and activities.
• Keeps abreast of new products and their benefits to customers.

Skills

Customer communication

Questioning skills

Listening

Education

High School diploma

Job description

Brief Description

Rare opportunity to join a World Class Team

Join one of the best Family owned Dealer Groups in the area.

Training! Training! Training!

The New and Used Vehicle Sales Consultants are directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Responsibilities/Duties/Functions/Tasks

• Conducts self in a manner which is consistent with guaranteeing satisfaction to customers.


• Determines each customer’s vehicle needs by asking questions and listening.


• Demonstrates new vehicles (includes test drives).


• Delivers new vehicles to customers. This process ensures that the customer understands the vehicle’s operating features, warranty and paperwork, and it lays the foundation for customer loyalty.


• Attends sales meetings.


• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.


• Maintains prospect development system.


• Keeps abreast of new products, features, accessories, etc., and their benefit to customers.


• Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.


• Reports to the New or Used Vehicle Sales Manager regarding objectives, planned activities, reviews and analyses.


• Reviews and analyzes actions at the end of each day, week, month and year to determine how to better utilize time and plans more effectively.


• Understands the terminology of the automobile business and keeps abreast of technological changes in the product.


• Knows and understands equity and values and has the ability to explain depreciation to the customer.


• Knows and understands the federal, state and local laws, which govern retail auto sales.


• Introduces customers to Service Department personnel to emphasize the quality and efficiency of the dealership’s service operations.


• Completes monthly manufacturer trainings to stay certified. Some have in store trainings occasionally throughout the year.

Requirements

Ability to read and comprehend instructions and information, both written and oral. High School diploma or the equivalent. Valid in-state driver’s license. Excellent communication skills. Ability to sell a minimum quota according to dealership standards.

Preferences

Prior auto sales experience.

Work Requirements

Monday-Friday/Saturday

Occasional overtime may be required.

Benefits

• Health insurance with choice of medical plans starting at $84.50/month


• Dental and vision insurance


• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance


• 401(k) retirement investment plan with company match


• Accrued paid time off


• Employee Vehicle Purchase Program


• Parts and service discounts


• Professional work environment, with job training and advancement opportunities