Salesperson

City Enterprises; Hendersonville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

City Enterprises in Hendersonville, TN is seeking an experienced Retail Sales Associate to deliver exceptional customer service and drive sales through product knowledge and relationship building. You will engage customers, explain features, manage a positive buying atmosphere, and follow company standards for safety and operations.

This role requires a High School diploma, valid driver's license, and strong interpersonal skills for daily customer interactions.

Qualifications

• High School Diploma or GED required.
• Customer relations experience is essential.
• Must qualify for a Sales license and maintain a clean MVR.
• Basic computer skills and strong communication abilities.

Responsibilities

• Provide exceptional customer service and build relationships to drive sales.
• Maintain up-to-date knowledge of inventory, features and accessories.
• Explain vehicle depreciation, equity, and value propositions to customers.
• Foster customer relations and collaborate with the team.
• Contribute to achieving dealership productivity and sales goals.
• Follow up with customers to nurture leads and referrals.
• Adhere to all safety policies and report incidents.
• Set personal income goals aligned with dealership standards and plan to achieve them.

Skills

Customer relations

Product knowledge

Sales experience

Excellent listener

Communication skills

Education

High School Diploma

Job description

Job DetailsLevel: ExperiencedJob Location: HENDERSONVILLE, TN 37075Position Type: Full TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Retail

Primarily responsible for providing exceptional service to customers in their buying experience through customer relations, product knowledge, and providing a positive buying atmosphere.

JOB DUTIES

• Sales efficiency through product knowledge, company standards, and customer/company expectations
• Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer
• Know and understand equity and values, and be able to explain depreciation to the customer
• Customer relations
• Team efforts
• Follow up
• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
• Establish personal income goals that are consistent with dealership standards of productivity and devise a strategy to meet those goals.

POSITION REQUIREMENTS

• High School Diploma or GED
• Customer relations experience
• Must be able to qualify for a Sales license
• Valid driver’s license
• Clean MVR – Demo vehicles (including test drives)
• Exceptional industry knowledge – makes, models, features, etc.
• Professional appearance
• Basic computer skills

QUALIFICATIONSCHARACTERISTICS

• Modesty – customers do not respond well to bravado and arrogance
• Conscientiousness
• Achievement Orientation
• Self-Motivated - Not easily Discouraged
• Business acumen – focused on building repeat customers & referrals
• Excellent Listener
• Accountability

SKILLS & QUALIFICATIONS

• Ability to decipher quickly customer needs.
• Listens more than they speak
• No supervisory responsibility
• Regular and substantial contact with others
• Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like.
• Handles sensitive, complex, and/or confidential information.
• Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
• Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied.
• There is no responsibility for budget, revenues and/or expenditures.
• Performs duties within scope of general Company policies, procedures and objectives.
• Analyzes problems and performs needs assessments.
• Uses judgment in adapting broad guidelines to achieve desired result.
• Regular exercise of independent judgment within accepted practices.
• Makes recommendations that affect policies, procedures and practices.
• Refers exceptions to policy and procedures to the supervisor.

PHYSICAL REQUIREMENTS

• Work involves some exposure to moderate risk of accident and requires following basic safety precautions.
• Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.