Salesforce Transformation Architect

EPAM Systems; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

EPAM Systems Inc. seeks a Business Solution Architect to lead Salesforce-enabled transformation initiatives. You will partner with senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model needs into cohesive solution concepts.

You will blend industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership with a focus on delivering measurable outcomes across multi-cloud deployments.

Qualifications

• 7+ years in business consulting, business architecture, product or process transformation, or enterprise CRM programs.
• 3+ years in a business solution architecture, lead consulting, product leadership, or comparable client-facing role
• Strong understanding of Salesforce-enabled business capabilities and experience shaping multi-cloud solutions
• Experience with the core Salesforce portfolio (Sales Cloud, Service Cloud, Experience Cloud) and at least one of: Agentforce, Salesforce AI, Data Cloud, Revenue Cloud, Marketing Cloud, Health Cloud, Life Sciences Cloud
• Ability to facilitate senior stakeholder workshops and convert ambiguous needs into structured capabilities, processes, requirements, and roadmaps
• Experience with business case development, value mapping, KPI definition, prioritization, and benefits realization
• Strong knowledge of customer lifecycle, commercial operations, service transformation, or revenue management processes
• English proficiency at B2 level or higher
• Knowledge of regulated-industry considerations (consent, privacy, auditability, validation) and compliance
• Experience with AI operating models, responsible AI, agent adoption, service design, and change management
• Hands-on knowledge of Salesforce Life Sciences solutions, Data Cloud, Revenue Cloud, or Agentforce capabilities
• Experience with design thinking, journey mapping, capability modeling, process modeling, or product operating models
• Salesforce certifications such as Business Analyst, Strategy Designer, Data Cloud Consultant, Sales Cloud Consultant, Service Cloud Consultant, or relevant Agentforce credentials
• Experience supporting global programs, presales, or industry go-to-market initiatives

Responsibilities

• Lead business discovery, executive interviews, and cross-functional workshops to define objectives, pain points, capabilities, value drivers, and transformation priorities
• Assess current-state operating models, processes, customer journeys, data flows, and technology landscapes, then define target-state business architecture and roadmaps
• Translate business needs into solution vision, capability maps, process models, epics, use cases, requirements, and measurable success indicators
• Shape Salesforce-enabled transformation across the core portfolio, including Sales Cloud, Service Cloud, and Experience Cloud, complemented by Agentforce and Salesforce AI
• Identify and prioritize AI-agent opportunities, define human and agent responsibilities, guardrails, adoption needs, and expected business outcomes
• Define business data requirements and activation scenarios, including unified profiles, segmentation, consent, analytics, personalization, and data stewardship
• Design end-to-end revenue and customer lifecycle processes, including lead-to-cash, quote-to-cash, service, retention, and partner/channel operations
• For Life Sciences engagements, contribute domain expertise across commercial, medical, clinical, patient services, and MedTech processes with compliance and auditability
• Partner with solution and technical architects to ensure business requirements are feasible, coherent, scalable, and traceable through delivery
• Own or support business cases, value realization frameworks, prioritization, scope definition, and phased transformation roadmaps
• Lead or support presales activities, including opportunity qualification, solution shaping, proposals, estimations, presentations, and client workshops
• Provide business design governance during delivery, support product ownership and change adoption, and coach consultants and business analysts

Skills

Salesforce

Business architecture

Stakeholder management

Presales

Data Cloud

Life Sciences

Multi-cloud

Requirements analysis

Education

Salesforce certifications

Tools

Sales Cloud

Service Cloud

Experience Cloud

Salesforce AI

Agentforce

Job description

EPAM Systems Inc. seeks a Business Solution Architect to lead Salesforce-enabled transformation initiatives. You will partner with senior stakeholders, connect strategic objectives with customer and employee journeys, and translate operating-model needs into cohesive solution concepts.

You will blend industry consulting, business architecture, Salesforce advisory, presales, and delivery leadership with a focus on delivering measurable outcomes across multi-cloud deployments.