Salesforce Tester (Software Development Specialist 2)

State of Ohio; Ohio; On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Education and development

Job summary

Job & Family Services, part of the State of Ohio, seeks a Salesforce Tester (Software Development Specialist 2) to ensure reliable, user-focused delivery of Salesforce platform solutions. You will validate new functionality, integrations, and components like flows, Apex, and Lightning features within an Agile framework.

You will collaborate with product owners, developers, and business stakeholders to refine test scope, prepare test data, execute tests (manual and automated), and document

Qualifications

• 48 mos. combined work experience in systems analysis, developing and/or modifying programs for computer applications and testing/implementing.
• 12 mos. work experience in the primary technology as specified by the agency position description.
• Equivalent of minimum class qualifications for employment; see official position description.

Responsibilities

• Designing and performing system analysis.
• Recommending application solutions and testing/correcting programs.
• Producing, assisting, and editing documentation.
• Executing development tasks such as read, write, extract.
• Work with business personnel to document software requirements.
• Perform post production support and routine maintenance.

Skills

Software Development/Implementation

Job description

Salesforce Tester (Software Development Specialist 2)

Organization: Job & Family Services

Agency Contact Name and Information: [e-mail]

Compensation: $38.01

Schedule: Permanent - Full Time

Work Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Software Development/Implementation

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.

Office of Information Services

The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The Salesforce Tester supports reliable, user‑focused delivery of Salesforce platform solutions by validating new functionality, integrations, and custom components such as flows, Apex code, and Lightning features. This role ensures releases are stable, secure, and aligned with agency and statewide quality standards.

You will collaborate with product owners, developers, and business stakeholders to understand requirements, refine test scope, and identify risk areas. The work includes preparing test data, creating and maintaining test cases, executing manual and automated tests, and validating behavior across end‑to‑end workflows and API integrations. Clear communication and strong analytical skills are essential as you provide testing insights within Agile teams and across multiple initiatives.

The position also involves maintaining documentation, coordinating testing activities, and supporting consistent, compliant testing practices within our Salesforce environment.

Duties include but are not limited to:

• Designing and performing system analysis
• Recommending application solutions
• Testing & Correction programs as it relates to testing and implementation
• Produce, assist, and edit documentation
• Execute development tasks such as read, write, extract
• Work with business personnel to identify and document system software requirements
• Perform post production support
• Conduct routine maintenance and enhancements for business applications
• Assist in the review and evaluation of software development methodologies

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414

Compensation Information

Starting salary for non-state employees will be the Step 1 of pay range 34. The current pay table can be found here: OCSEA Pay Table

These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year.

Additional Information

This position is not eligible for sponsorship.

Selection Priority Notice

Current employees of ODJFS in the OCSEA union have selection rights before all other applicants. Applications from all other candidates will only be considered if an internal OCSEA applicant is not selected for this position.

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 48 mos. combined work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.
• -Or completion of associate core program in computer science or information systems 30 mos. combined work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.
• -Or completion of undergraduate core program in computer science or information systems 24 mos. combined work experience in any combination of the following: designing and performing systems analysis, developing and/or modifying programs for computer applications recommending application solutions and/or testing and correcting programs as it relates to testing and implementation and assisting with documentation including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.
• -Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
• Job Skills: Software Development/Implementation

ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you require an accommodation based on a disability for any step of the selection process, please contact [e-mail].

Drug-Free Workplace

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.