Salesforce Technical Transformation Manager

Relha LLC; Louisville (KY); On-site; USD 140,000 - 180,000; Full time

Job summary

Deloitte is seeking a Manager, Technical Transformation within the Digital Foundry, Operate, & Innovation team to lead digital transformation initiatives, support managed services, and drive innovation across client platforms. You will oversee day-to-day operations for digital platforms, lead cross-functional teams, and monitor SLAs to maintain delivery standards.

Responsibilities include collaborating with stakeholders, shaping transformation roadmaps, and identifying opportunities to improve

Qualifications

• 8+ years of consulting experience, customer operations experience, customer implementation experience, or a combination of these.
• 5+ years of end-to-end technical execution across multiple applications and infrastructure platforms.
• 5+ years of consulting experience with Salesforce.
• 3+ full lifecycle Salesforce implementations.
• Ability to travel 50%, on average, based on the work you do and the clients and industries you serve.
• Limited immigration sponsorship may be available.

Responsibilities

• Oversee day-to-day operations for digital platforms, applications, and technology solutions.
• Lead cross-functional teams to support service delivery, operational performance, and issue resolution.
• Monitor service level agreements, performance metrics, and operational outcomes to maintain delivery standards.
• Collaborate with client stakeholders to understand business needs, define operational priorities, and shape transformation roadmaps.
• Identify and implement opportunities to improve efficiency, scalability, reliability, and innovation across managed services.

Job description

Deloitte is seeking a Manager, Technical Transformation within the Digital Foundry, Operate, & Innovation team to lead digital transformation initiatives, support managed services, and drive innovation across client platforms. You will oversee day-to-day operations for digital platforms, lead cross-functional teams, and monitor SLAs to maintain delivery standards.

Responsibilities include collaborating with stakeholders, shaping transformation roadmaps, and identifying opportunities to improve