Salesforce Technical Manager

Tactile Medical; Minneapolis (MN); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Employee stock purchase plan

Paid time off

Job summary

Tactile Medical is seeking a Salesforce Technical Manager to lead a team of administrators and developers, driving platform stability and continuous improvement. You will partner with the CoE to deliver on the Salesforce roadmap and ensure governance, security, and compliant releases.

Responsibilities include coaching, workload planning, performance management, and ensuring high-quality delivery during peak periods. A strong background in Salesforce with certifications is required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years hands-on Salesforce administration and/or development.
• 2+ years direct people management leading Salesforce admins and developers.
• Strong knowledge of Salesforce administration, configuration, development, and operations.
• Experience overseeing Salesforce releases, deployments, and environment management.

Responsibilities

• Lead and coach a team of Salesforce admins and developers.
• Own platform operations, incident management, SLAs, and escalation paths.
• Collaborate with CoE leadership to execute the platform roadmap.

Skills

Salesforce admin

Salesforce development

Leadership

Agile/Scrum

Security/compliance

Education

Bachelor’s degree or equivalent

Salesforce Administrator Certification

Platform App Builder Certification

Salesforce Developer Certification

Tools

Salesforce

Job description

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.

The Salesforce Technical Manager is responsible for leading a team of Salesforce administrators and developers while overseeing the day-to-day operations, stability, and continuous improvement of the Salesforce platform. This role ensures reliable platform delivery, operational excellence, and adherence to Salesforce best practices, governance, and security standards. The Manager partners closely with the Sr. Manager, Salesforce CoE to execute the platform roadmap and support business objectives.

Responsibilities

• Lead, coach, and develop a team of Salesforce administrators and developers, fostering a culture of accountability, collaboration, and continuous improvement.
• Manage workload planning, capacity, and priorities to ensure timely and high-quality delivery of platform enhancements and support.
• Conduct performance management activities including goal setting, feedback, and career development.

Platform Operations & Delivery

• Own Salesforce operational support processes, including incident management, triage, SLAs, and escalation paths.
• Operate as a player-coach by stepping into support administrative, development, or operational activities during periods of high demand, resource constraints, production incidents, or other critical business needs.
• Ensure platform availability, performance, and reliability through proactive monitoring and issue resolution.
• Oversee release execution, environment management, and deployment activities in alignment with CoE governance standards.
• Collaborate with the Salesforce Architect to ensure team members adhere to Salesforce architecture standards and best practices.
• Escalate risks, issues, and capacity constraints to the Sr. Manager with clear recommendations.

Governance, Compliance & Risk Management

• Enforce Salesforce CoE governance, including change management, release management, and security controls.
• Ensure adherence to data security, privacy, and compliance requirements.
• Identify and mitigate operational risks related to platform stability, technical debt, and delivery capacity.
• Other duties as assigned.

Qualifications

Education & Experience:

• Bachelor’s degree or equivalent work experience.
• 7+ years of hands‑on Salesforce administration and/or development experience.
• 2+ years of direct people management experience leading Salesforce administrators and developers.
• Strong knowledge of Salesforce administration, configuration, development, and platform operations.
• Experience overseeing Salesforce releases, deployments, and environment management (e.g., sandbox strategy, release coordination).
• Comprehensive understanding of Salesforce security, data access controls, and compliance requirements.
• Experience working in Agile or Scrum-based delivery environments.
• Salesforce Administrator, Platform App Builder, and/or Developer certifications.

Preferred:

• Experience supporting large user bases and complex Salesforce implementations.
• Experience reviewing and guiding Salesforce development work, including Apex, Lightning Web Components (LWC), and integrations.
• Experience in regulated environments with working knowledge of HIPAA, security, and compliance standards.

Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.

Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job‑specific knowledge, skills and experience.

As set forth in Tactile Medical’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.