Salesforce Platform Specialist

Smile Doctors; Metairie (LA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life insurance

401(k) plan

Paid time off

Job summary

Smile Doctors is seeking a Salesforce Platform Specialist in Metairie, Louisiana. This role involves serving as the main contact for Salesforce delivery, translating business needs into user stories, and providing platform support across various teams.

Qualified candidates will have at least three years of Salesforce experience, strong analytical skills, and proficiency with related tools. The position offers competitive salary, medical benefits, and ample paid time off.

Qualifications

• Three years of Salesforce development and administration experience required, preferably in regulated environments.
• Intermediate knowledge of Salesforce security and access controls.
• Proficiency with AI-assisted tools for analysis and documentation.

Responsibilities

• Coordinate intake, clarifications, vendor delivery timelines.
• Translate business needs into user stories and acceptance criteria.
• Review vendor designs for adherence to standards and security.

Skills

Analytical skills

Troubleshooting skills

Problem-solving skills

Education

High School diploma

Tools

Salesforce

Apex

Lightning Web Components

Salesforce Flows

SOQL

Microsoft SQL Server

Job description

Salesforce Platform Specialist

Responsibilities

• Serve as the day‑to‑day technical point of contact for the Salesforce delivery vendor, coordinating intake, clarifications, estimates, and delivery timelines for larger initiatives
• Translate business needs into well‑defined user stories/requirements and acceptance criteria; support backlog grooming and sprint planning for internal and vendor work
• Review vendor solution designs and deliverables for adherence to platform standards, security requirements, scalability, and maintainability; coordinate peer/SME reviews as needed
• Provide platform support across Development, QA/UAT, and Production, including defect triage, troubleshooting, and operational maintenance
• Deliver smaller enhancements and break‑fix work using configuration‑first approaches and code when needed
• Coordinate testing and releases across internal teams and the vendor, including deployment planning, UAT support, release communications, and post‑deployment validation
• Administer Salesforce user access, including user provisioning, role hierarchies, permission sets, and license management
• Support data integration workstreams with internal data teams and the delivery vendor; help define requirements, validate mappings, and coordinate cutovers
• Support integrations between Salesforce and enterprise data platforms, including API connectivity and monitoring
• Monitor, troubleshoot, and remediate data synchronization failures, performance issues, and data integrity concerns
• Partner with business stakeholders and product owners to intake requests, clarify requirements, and prioritize work across maintenance, small enhancements, and vendor‑led initiatives
• Provide technical guidance during discovery and solutioning, including identifying configuration‑first options, risks, dependencies, and support impacts
• Support user acceptance testing (UAT) for internal and vendor‑delivered changes, ensuring acceptance criteria are met before promotion to production
• Communicate status, risks, and technical concepts clearly to both technical and nontechnical audiences, including vendor and internal stakeholders
• Proactively identify opportunities to reduce technical debt, improve platform reliability, and standardize patterns for vendor and internal delivery
• Use AI‑assisted tools to accelerate requirements drafting, solution options analysis, troubleshooting, test scenario generation, and technical documentation, while following data privacy and security guidelines

Your Special Skills

• Strong analytical, troubleshooting, and problem‑solving skills

Prerequisites for Success

• High School diploma required
• Three (3) years of Salesforce development and administration experience required; regulated or high compliance environments preferred
• Intermediate knowledge of Apex, Lightning Web Components, Salesforce Flows, and SOQL
• Intermediate knowledge of practices to support enterprise data integrations involving Salesforce Core
• Intermediate knowledge of Microsoft SQL Server and data synchronization concepts
• Intermediate knowledge of Salesforce security, access controls, and environment deployments
• Proficiency with using AI‑assisted tools to improve the speed and quality of analysis, documentation, and delivery, while adhering to confidentiality and secure data‑handling practices

Benefits

• Competitive salary
• Medical, dental, vision, and life insurance
• Short and long‑term disability coverage
• 401(k) plan
• 3 weeks paid time off in your first year + paid holidays
• Discounts on braces and clear aligners for you and your family members

Equal Opportunity Employer

Smile Doctors and all our affiliating practices are proud to be an equal opportunity workplace and welcome diversity in our organization. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.