Salesforce Technical Architect

Infosys; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimbursement Accounts

401(k) plan

Job summary

Infosys is seeking a Package Consultant 3 to analyze complex business processes, design ERP customizations, and develop integration solutions. The role requires expertise in Agentforce and Lightning, along with strong problem-solving skills to align technical solutions with business goals.

Applicants should hold a Bachelor's degree or equivalent, with a focus on optimizing ERP architecture and workflows. The position offers comprehensive benefits, including medical and 401(k) options.

Qualifications

• Hands-on design and coding experience in Agentforce.
• Hands-on design and coding experience in Lightning.

Responsibilities

• Analyze complex business processes to identify optimization opportunities.
• Define and develop solution architecture and customization.
• Design and implement advanced customizations based on ERP capabilities.
• Develop integration workflows to connect ERP with external applications.
• Implement performance optimization strategies and compliance initiatives.
• Develop documentation for ERP customizations and lead training workshops.

Skills

Design and coding experience in Agentforce

Design and coding experience in Lightning

Education

Bachelor’s degree or foreign equivalent

Job description

Overview

The Salesforce organization is dedicated to empowering enterprises with innovative CRM, cloud-native solutions, Agentic AI and industry clouds that drive digital transformation and operational excellence. We specialize in leveraging the Salesforce platform—along with advanced automation, AI-driven insights, and ecosystem integrations—to build scalable, secure, and customer-centric environments. Our solutions enable organizations to achieve agility, efficiency, and sustainable growth in an increasingly connected world. Join us to be part of a pioneering team at the forefront of CRM, Industry clouds, Agentic AI, Data Cloud innovation, and business value delivery. You’ll have the opportunity to work with cutting‑edge Salesforce technologies, collaborate with industry experts, and contribute to transformative projects that shape the future of customer engagement. We are committed to fostering a culture of continuous learning and professional development, ensuring that our team members thrive in a dynamic and supportive environment. If you’re passionate about Salesforce, cloud, AI, and delivering business value—and eager to make a meaningful impact—the Salesforce organization is the perfect place for you to grow and excel.

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below

• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations based on ERP platform’s capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large‑scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives through audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Your Contribution To The Team

• Expertise in ERP systems, architecture, and advanced customization techniques
• Ability to design complex integration solutions and guide large‑scale data migrations
• Proactive problem‑solving to streamline complex requirements
• A strategic mindset to align technical solutions with business goals and market trends.
• Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
• Sector specific expertise for high quality project delivery

Required Skill And Experience

• Hands of design and coding experience in Agentforce
• Hands of design and coding experience in Lightning

Preferred Skill And Experience

• Banking and Wealth management experience in nice to have

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.