Salesforce, TargetX CRM & Communications Specialist

Innosoft Corp.; Columbia (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401K match

STD/LTD/AD&D

Job summary

Innosoft Corp. seeks a Salesforce, TargetX CRM & Communications Specialist to support, maintain, and enhance the Salesforce/TargetX environment in Columbia, SC.

The role centers on automated email campaigns and recruitment communications, working with various departments and IT to ensure timely delivery. The ideal candidate will have 3+ years in Salesforce, TargetX, and TargetX Communication Planner, plus hands-on experience with CRM data, reports, and campaign troubleshooting.

Qualifications

• Bachelor’s Degree In Computer Science or a closely related discipline.
• 3+ years of experience working with Salesforce CRM.
• 3+ years of experience working with TargetX.
• 3+ years of experience with TargetX Communication Planner.
• 3+ years of experience creating, managing, renewing, and troubleshooting automated email or drip campaigns.
• 3+ years of experience with Salesforce reports, dashboards, objects, fields, and data.
• 3+ years of experience troubleshooting CRM- and campaign-related issues, including data, audience, configuration, scheduling, and delivery problems.

Responsibilities

• Serve as the primary functional and technical resource for TargetX Communication Planner and automated drip campaigns.
• Create, configure, schedule, test, deploy, and maintain new automated email and drip campaigns using Communication Planner; assist with SMS messaging as needed.
• Partner with each department to plan, renew, revise, add, or retire campaigns based on its communication and recruitment needs.
• Build and maintain recipient populations and communication audiences using Salesforce and TargetX data.
• Configure communication criteria, filters, scheduling, and related business rules.
• Create, maintain, and update reusable email templates, communication components, and campaign documentation.
• Test all new and revised campaigns in the sandbox environment and complete QA before release.
• Diagnose and resolve delivery, audience-selection, scheduling, personalization, automation issues; escalate when needed.

Skills

Salesforce CRM

TargetX

TargetX Communication Planner

Automated email campaigns

Salesforce reports/dashboards

Campaign troubleshooting

Education

Bachelor’s Degree In Computer Science

Tools

TargetX

Salesforce

HTML

CSS

Data Loader

Job description

Salesforce, TargetX CRM & Communications Specialist

Columbia, United States | Posted on 10/14/2026

Salesforce / TargetX CRM & Communications Specialist

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Onsite

Location:514 Main Street, Columbia, South Carolina, USA, 29208.

Candidatelocation: Candidate must be a CURRENT SC resident. No relocationallowed.

Contract Duration

8 Months

Interview Type

Online

The candidate will have to be on an InnosoftW2.

At least 6 months of valid workauthorization

Tentative Start Date

11/09/2026

Deadline

10/18/2026

Project Overview

The Salesforce / TargetX CRM & CommunicationsSpecialist is responsible for supporting, maintaining, and enhancing the organization's Salesforce and TargetX environment, with primary responsibilityfor automated email drip campaigns and communications that support recruitment,engagement, and other constituent activities.

The position requires hands-on experience withSalesforce and TargetX, including TargetX Communication Planner, to create,schedule, maintain, renew, and troubleshoot automated email communications andcampaign workflows.

This position works closely with functionaldepartments, information technology staff, and other stakeholders to providereliable, accurate, and timely communications and to support the organization'splanned transition from Salesforce/TargetX to Slate CRM.

Duties/Responsibilities:

TargetX Communication Planner

• Serve asthe primary functional and technical resource for TargetX CommunicationPlanner and automated drip campaigns.
• Create,configure, schedule, test, deploy, and maintain new automated email anddrip campaigns using Communication Planner; assist with SMS messaging asneeded.
• Partnerwith each department to plan, renew, revise, add, or retire campaignsbased on its communication and recruitment needs.
• Buildand maintain recipient populations and communication audiences usingSalesforce and TargetX data.
• Configurecommunication criteria, filters, scheduling, and related businessrules.
• Create,maintain, and update reusable email templates, communication components,and campaign documentation.
• Test allnew and revised campaigns in the sandbox environment and complete qualityassurance before communications are released.
• Diagnoseand resolve delivery, audience-selection, scheduling, personalization,automation, and other Communication Planner issues, including campaignsthat do not reach their intended target audience; coordinate with IT orvendors when escalation is needed.
• Monitorcommunication results and assist departments with evaluating theeffectiveness of communication campaigns.
• Performroutine campaign maintenance, including cleanup and archiving of outdatedcampaigns, templates, audiences, and related records, while maintainingstandards and best practices.

Slate CRM Transition Support

• Inventoryand document existing Salesforce/TargetX drip campaigns, templates,audiences, business rules, integrations, and dependencies to supportmigration planning.
• Workwith departments and the Slate implementation team to translate currentcampaign requirements and workflows into Slate CRM requirements.
• Assistwith campaign migration, configuration review, data validation, useracceptance testing, and training to help ensure continuity ofcommunications during the transition.
• Identifyopportunities to simplify, standardize, consolidate, or retire campaignsas part of the transition from Salesforce/TargetX to Slate CRM.
• Strongtroubleshooting and analytical skills.
• Excellentattention to detail, particularly when managing large-scalecommunications.
• Abilityto understand relationships among CRM data, business processes, andcommunications.
• Abilityto manage multiple projects and priorities simultaneously.
• Abilityto communicate technical concepts clearly to non-technical users.
• Strongcustomer-service orientation.
• Abilityto work collaboratively with functional offices, IT staff, leadership, andexternal vendors.
• Strongunderstanding of data quality and data management principles.
• Abilityto translate business requirements into technical or systemsolutions.

Requirements

Education and Certifications:

• Bachelor’s Degree In ComputerScience or a closely related discipline

Required Skills:

• 3+ yearsof experience working with Salesforce CRM.
• 3+ yearsof experience working with TargetX.
• 3+ yearsof experience with TargetX Communication Planner.
• 3+ yearsof experience creating, managing, renewing, and troubleshooting automatedemail or drip campaigns.
• 3+ yearsof experience with Salesforce reports, dashboards, objects, fields, anddata.
• 3+ yearsof experience troubleshooting CRM- and campaign-related issues, includingdata, audience, configuration, scheduling, and delivery problems.

Preferred Skills:

• Experiencesupporting Salesforce and TargetX in a higher education environment.
• Experiencesupporting admissions, recruitment, enrollment management, studentservices, advancement, or similar operations.
• Experiencewith Salesforce Flow and other Salesforce automation tools.
• Experiencewith TargetX forms, events, portals, or other TargetX functionality.
• Workingknowledge of HTML and CSS as they relate to email communications.
• Experiencewith Salesforce data imports, exports, Data Loader, or similartools.
• Experiencewith CRM integrations and third-party applications.
• Experiencedeveloping documentation, providing end-user training, or supporting CRMmigration and change-management activities.

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.