Salesforce & Systems Support Analyst — Hybrid

PowerPlan, Inc.; Atlanta (GA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

PowerPlan, Inc. is seeking a Salesforce Support Analyst based in Atlanta, Georgia. This role involves hands-on technical support for Salesforce and integrated business systems, ensuring timely issue resolution to facilitate daily operations. Candidates should have extensive experience in Salesforce environments, strong analytical skills, and effective communication abilities. The position offers a hybrid work model, combining onsite and remote work, with opportunities for involvement in continuous improvement initiatives and cross-functional collaborations.

Qualifications

• Proven experience supporting Salesforce in a help-desk or administrative environment.
• Strong troubleshooting and analytical problem-solving skills.
• Experience with support ticketing systems.

Responsibilities

• Provide first-tier troubleshooting for Salesforce and integrated applications.
• Assist with integrations, updates, and upgrades for Salesforce.
• Support audits and governance standards.

Skills

Salesforce support

Troubleshooting

Analytical problem-solving

Customer service mindset

Clear communication

Education

Salesforce Certified Platform Administrator

Tools

Zendesk

ServiceNow

Jira

Job description

PowerPlan, Inc. is seeking a Salesforce Support Analyst based in Atlanta, Georgia. This role involves hands-on technical support for Salesforce and integrated business systems, ensuring timely issue resolution to facilitate daily operations. Candidates should have extensive experience in Salesforce environments, strong analytical skills, and effective communication abilities. The position offers a hybrid work model, combining onsite and remote work, with opportunities for involvement in continuous improvement initiatives and cross-functional collaborations.