Salesforce Support & Training Specialist

Socket.dev; Secaucus (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

PMCH is seeking a Salesforce Support Coordinator to provide day-to-day front-line support for our Salesforce system, helping program staff use the platform accurately in their daily work. You will serve as the primary contact for routine questions and data entry guidance, promoting adoption and consistency across the organization.

Working with the Manager of Data & Impact, you will maintain user resources, monitor usage, and support training, documentation, and system testing to ensure

Qualifications

• Requires 1–2 years of experience with a CRM/database system; Salesforce experience preferred.
• Bachelor's degree preferred; Associates degree required.
• Experience resolving access, navigation, or data-entry issues via help desk or CRM support.
• Ability to quickly learn new software systems and technology tools.
• Experience creating or maintaining documentation (guides, FAQs, process write-ups).
• Strong written and verbal communication with patient, approachable support.

Responsibilities

• Serve as the first point of contact for program staff support requests related to Salesforce.
• Escalate issues beyond routine support including system configuration, workflow design, reporting logic, or enhancement requests.
• Draft and maintain user-facing documentation, training materials, reference guides, and FAQs to support staff with varying levels of technical proficiency.
• Review reports, dashboards, and system activity to identify data entry gaps, inconsistencies, missing information, or trends that may require management attention.
• Support onboarding and ongoing staff training activities by coordinating training materials, demonstrations, and follow-up support.
• Support the Manager of Data & Impact with day-to-day tasks related to training delivery, documentation updates, and system monitoring.
• Track and organize recurring support requests to identify common challenges, training needs, and opportunities for process improvement.
• Assist with routine system maintenance activities including user account management, permissions updates, and basic Salesforce administrative support as assigned.
• Partner with program staff to reinforce data entry standards, workflow adherence, and system best practices.
• Support the Manager of Data & Impact with system testing, documentation reviews, data quality initiatives, and other departmental projects assigned.

Skills

CRM/database experience

Salesforce experience

Help desk support

Documentation skills

Communication skills

Organizational skills

MS Office

Education

Bachelor's degree

Associates degree

Tools

Salesforce

Microsoft Office

Job description

PMCH is seeking a Salesforce Support Coordinator to provide day-to-day front-line support for our Salesforce system, helping program staff use the platform accurately in their daily work. You will serve as the primary contact for routine questions and data entry guidance, promoting adoption and consistency across the organization.

Working with the Manager of Data & Impact, you will maintain user resources, monitor usage, and support training, documentation, and system testing to ensure