Salesforce Support Lead: Admin & Troubleshooting Pro

TechDigital Group; Raleigh (NC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Salesforce Administrator to enhance user experience and manage configurations. This role involves executing data loads, troubleshooting production issues, and ensuring timely communication with users. You will be responsible for managing security settings, performing configuration changes, and supporting QA testing. The ideal candidate will possess Salesforce certification and have a solid understanding of troubleshooting processes. Join a dynamic team where your contributions will have a significant impact on improving system functionality and user satisfaction.

Qualifications

• Must have Salesforce configuration skills and troubleshooting experience.
• Strong documentation and customer communication skills are essential.

Responsibilities

• Manage Salesforce configurations and perform troubleshooting for production issues.
• Document resolution activities and support QA testing of Salesforce.

Skills

Salesforce configuration

Troubleshooting

Customer experience

Documentation

Communication

Problem-solving

Education

Salesforce certification

Tools

Workbench

dataloader

ServiceNow

JIRA

Job description

An established industry player is seeking a skilled Salesforce Administrator to enhance user experience and manage configurations. This role involves executing data loads, troubleshooting production issues, and ensuring timely communication with users. You will be responsible for managing security settings, performing configuration changes, and supporting QA testing. The ideal candidate will possess Salesforce certification and have a solid understanding of troubleshooting processes. Join a dynamic team where your contributions will have a significant impact on improving system functionality and user satisfaction.