Salesforce Solutions Analyst for Insurance Growth

Alliant Insurance Services; Omaha (NE); On-site; USD 70,000 - 110,000; Full time

Job summary

Alliant Insurance Services, part of the Alliant family, is seeking a Salesforce Business Analyst to analyze business requirements and design Salesforce solutions that improve operational efficiency. You will work with executives, sales, and customer service to deliver results, write user stories and specs, and guide developers through implementation.

The role requires collaboration with stakeholders, UAT, training end-users, and ongoing KPI monitoring to ensure successful Salesforce initiatives

Qualifications

• Bachelor's degree in business administration, IT, or related field.
• 2+ years as a Business Analyst focused on Salesforce.
• 1+ year creating user stories, process flows and functional specs.
• Experience analyzing business processes and designing Salesforce solutions.
• Salesforce Administration Certification.

Responsibilities

• Gather and document business requirements for Salesforce projects with stakeholders.
• Analyze processes to identify optimization opportunities using Salesforce solutions.
• Design Salesforce solutions aligned with business goals and best practices.
• Create detailed user stories, process flows, and functional specs for developers.
• Collaborate with Salesforce developers/administrators to ensure correct implementation.
• Conduct UAT to confirm requirements and support user adoption.
• Provide training and support to end users of Salesforce tools.
• Monitor KPIs and report on Salesforce project success.
• Stay updated on Salesforce features and industry trends to guide recommendations.
• Foster continuous improvement and innovation within the team.

Skills

Salesforce capabilities

Analytical thinking

Communication

Team collaboration

MS Office proficiency

Education

Bachelor's Degree (Business/IT)

Salesforce Administration Certification

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Lightning Experience

Job description

Alliant Insurance Services, part of the Alliant family, is seeking a Salesforce Business Analyst to analyze business requirements and design Salesforce solutions that improve operational efficiency. You will work with executives, sales, and customer service to deliver results, write user stories and specs, and guide developers through implementation.

The role requires collaboration with stakeholders, UAT, training end-users, and ongoing KPI monitoring to ensure successful Salesforce initiatives