Salesforce Business Analyst

Senior Market Sales, Inc.; Omaha (NE); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Alliant Insurance Services, Inc. is seeking a Salesforce Business Analyst to analyze business requirements, design Salesforce solutions, and ensure effective implementation of projects. You will collaborate with stakeholders to deliver solutions that improve efficiency and align with business goals.

You will gather requirements, design solutions, and work with developers to ensure accurate implementation. This role includes UAT, end-user training, and ongoing KPI reporting to drive success.

Qualifications

• Bachelor's degree in business administration, information technology, or related field.
• Two+ years as a Business Analyst focused on Salesforce.
• Experience creating user stories, process flows and functional specs.

Responsibilities

• Gather and document business requirements for Salesforce projects with stakeholders.
• Analyze processes and identify improvements using Salesforce solutions.
• Design Salesforce solutions aligned with objectives and best practices.
• Create user stories, process flows, and functional specs for the dev team.
• Collaborate with Salesforce developers and admins to ensure accurate implementation.
• Lead UAT and ensure solutions meet business requirements and user needs.
• Provide end-user training and support for Salesforce tools and features.
• Monitor KPIs and report on Salesforce initiative success.
• Stay current with Salesforce updates and industry trends to inform decisions.
• Foster continuous improvement and innovation within the organization.

Skills

Salesforce capabilities

Analytical thinking

Communication & collaboration

Microsoft Office

Education

Bachelor's Degree in Business Administration/IT or related field

Tools

Sales Cloud

Service Cloud

Marketing Cloud

Lightning Experience

Job description

SMS is part of the Alliant family of companies. SMS is a full-service insurance marketing organization (IMO) dedicated to helping independent insurance agents leverage time, make more money, and put their business in a position of distinction. With products and agents in all 50 states, SMS offers the industry's most complete IMO experience. We support every facet of an agent's business, from our comprehensive senior product portfolio to our technology, services, and marketing programs.

SUMMARY

Responsible for analyzing business requirements, designing Salesforce solutions, and ensuring the effective implementation of Salesforce projects. This individual will work closely with stakeholders to deliver solutions that meet business needs and enhance operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with stakeholders, including executives, sales teams, and customer service, to gather and document business requirements for Salesforce projects.

Analyze business processes and identify opportunities for improvement and optimization using Salesforce solutions.

Design and propose Salesforce solutions that align with business objectives and best practices.

Create detailed user stories, process flows, and functional specifications to guide the development team.

Partner with Salesforce developers and administrators to ensure solutions are implemented accurately and effectively.

Conduct user acceptance testing (UAT) to ensure solutions meet business requirements and facilitate smooth user adoption.

Provide training and support to end-users to ensure they are proficient in using Salesforce tools and features.

Monitor and report on key performance indicators (KPls) to measure the success of Salesforce initiatives.

Stay up-to-date with the latest Salesforce features, updates, and industry trends to inform business recommendations.

Foster a culture of continuous improvement and innovation within the organization.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Bachelor's Degreein Business Administration, Information Technology, or a related field.

Two (2) or more yearsof experience as a Business Analyst, with a focus on Salesforce platform.

One (1) or more yearsexperience creating user stories, process flows, and functional specifications.

One (1) or more yearsexperience in analyzing business processes and designing Salesforce solutions.

One (1) or more yearsexperience in the insurance industry

SKILLS

Strong understanding of Salesforce capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and Lightning Experience.

Strong analytical and problem-solving skills, with the ability to make data-driven decisions.

Excellent communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels.

Ability to work within a team and to foster teamwork.

Proficient in Microsoft Office products.

We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer. Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment basedontheir qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law. Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [e-mail]. For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits