Salesforce Solution Engineer
State of North Carolina
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Resumo da oferta
The State of North Carolina is seeking an Applications Systems Specialist I to support and enhance the PATH NC child welfare system. The role focuses on a secure, scalable Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies, guiding design, configuration, and delivery.
Hybrid work eligibility and onsite reporting in Raleigh, NC are required, with collaboration across teams to improve adoption and efficiency while aligning with policy needs.
Qualificações
- Bachelor's degree in computer science or an IT related field and four years of progressive experience in business application consulting or development
- Associate degree in computer science or an IT related field and five years of progressive experience in business application consulting or development
- High School or GED and eight years of experience in business application consulting or development
- An equivalent combination of education and experience.
Responsabilidades
- Leads Salesforce solution design and delivery by defining technical standards, guiding configuration decisions, and ensuring projects meet scope, timeline, and quality targets.
- Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls that reduce manual processes and improve workflow efficiency.
- Builds and maintains integrations through MuleSoft and Salesforce APIs, consistently achieving defined data-quality targets and reliable data exchanges.
- Troubleshoots Salesforce issues by identifying root causes and delivering fixes within SLAs, improving system stability and user satisfaction.
- Translates stakeholder requirements into Salesforce enhancements that increase feature adoption and improve key usage metrics.
Conhecimentos
Formação académica
Ferramentas
Descrição da oferta de emprego
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
The Salesforce Solution Engineer will support and enhance the PATH NC child welfare system, ensuring a stable, secure, and user-centered Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies.
This role leads the design, configuration, and delivery of scalable Salesforce solutions while maintaining system reliability, meeting defined data-quality standards, and implementing strong security and governance practices. The engineer will troubleshoot and resolve Salesforce issues within established SLAs, translate stakeholder needs into enhancements that improve adoption and measurable workflow efficiency, and guide integration and data-flow improvements across connected systems. The position also evaluates and introduces new technologies, modernizes the platform through incremental improvements, and ensures alignment with evolving policy, practice, and user needs.
Success in this role requires clear communication, leadership, and long-term strategic planning to keep the system accessible, sustainable, and effective for frontline staff serving children and families.
Salary Grade Range: $87,617.00 - $131,426.00
Recruitment Range: $87,617.00 - $131,426.00
- Leads Salesforce solution design and delivery by defining technical standards, guiding configuration decisions, and ensuring projects meet scope, timeline, and quality targets.
- Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls that reduce manual processes and improve workflow efficiency by measurable amounts.
- Builds and maintains integrations through MuleSoft and Salesforce APIs, consistently achieving defined data-quality targets and reliable, error-free data exchanges.
- Troubleshoots Salesforce issues by identifying root causes and delivering fixes within established SLAs, improving system stability and user satisfaction.
- Translates stakeholder requirements into Salesforce enhancements that increase feature adoption and improve key usage metrics across team standards.
The Posting Will Close At 11:59 P.M. The Night Before The End Date
This Position Is Funded In Part Through Federal Funds
This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC
The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.
In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: .
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.
Tonya Lofton McLamb
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development
Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development
High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development
An equivalent combination of education and experience.
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