Salesforce Solution Engineer

nc; North Carolina; Hybrid; USD 88,000 - 131,000; Full time

Job summary

The Salesforce Solution Engineer at the North Carolina Department of Health and Human Services IT division will support and enhance the PATH NC child welfare system, delivering scalable Salesforce solutions integrated with MuleSoft, Power BI, Synapse, and mainframe technologies.

You will lead the design, configuration, and delivery while ensuring reliability, data quality, and security; troubleshoot within SLAs; translate stakeholder needs into practical enhancements; and guide data-flow

Qualifications

• Bachelor's degree in computer science or IT field with four years of progressive business app experience.
• Alternative: Associate degree with five years of progressive experience in business application consulting or development.
• High school/GED with eight years of relevant experience in business application consulting or development.
• Experience leading Salesforce solution design and delivery, including configuration, standards, and governance.

Responsibilities

• Leads Salesforce solution design and delivery by defining technical standards and guiding configuration decisions.
• Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls.
• Builds and maintains integrations through MuleSoft and Salesforce APIs with high data quality.
• Troubleshoots Salesforce issues within SLAs to improve stability and user satisfaction.
• Translates stakeholder requirements into Salesforce enhancements to improve adoption and metrics.

Skills

Salesforce design leadership

Flows and objects

Salesforce integrations

Troubleshooting SLAs

Stakeholder requirements translation

Education

Bachelor's degree in CS/IT

Associate degree in CS/IT

High School diploma + relevant experience

Tools

Salesforce

MuleSoft

Power BI

Synapse

Mainframe

Job description

Agency Dept of Health and Human Services

Division SEC OFFICE - INFO TECH - NC FAST

Job Classification Title Applications Systems Specialist I (NS)

Position Number 65017796

Grade DT10

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Salesforce Solution Engineer will support and enhance the PATH NC child welfare system, ensuring a stable, secure, and user-centered Salesforce platform integrated with MuleSoft, Power BI, Synapse, and mainframe technologies.

This role leads the design, configuration, and delivery of scalable Salesforce solutions while maintaining system reliability, meeting defined data-quality standards, and implementing strong security and governance practices. The engineer will troubleshoot and resolve Salesforce issues within established SLAs, translate stakeholder needs into enhancements that improve adoption and measurable workflow efficiency, and guide integration and data-flow improvements across connected systems. The position also evaluates and introduces new technologies, modernizes the platform through incremental improvements, and ensures alignment with evolving policy, practice, and user needs.

Success in this role requires clear communication, leadership, and long-term strategic planning to keep the system accessible, sustainable, and effective for frontline staff serving children and families.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $87,617.00 - $131,426.00

Recruitment Range: $87,617.00 - $131,426.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Leads Salesforce solution design and delivery by defining technical standards, guiding configuration decisions, and ensuring projects meet scope, timeline, and quality targets.
• Designs and implements Salesforce solutions using Flows, custom objects, validation rules, and security controls that reduce manual processes and improve workflow efficiency by measurable amounts.
• Builds and maintains integrations through MuleSoft and Salesforce APIs, consistently achieving defined data-quality targets and reliable, error-free data exchanges.
• Troubleshoots Salesforce issues by identifying root causes and delivering fixes within established SLAs, improving system stability and user satisfaction.
• Translates stakeholder requirements into Salesforce enhancements that increase feature adoption and improve key usage metrics across team standards.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Role Is Eligible To Be Hybrid And Requires Onsite Reporting Located Within Raleigh, NC

About the Office of the Secretary

The Office of the Secretary serves as the executive leadership arm of the North Carolina Department of Health and Human Services (NCDHHS), guiding the Department’s mission to improve the health, safety, and well-being of all North Carolinians. Through strategic oversight and collaborative leadership, the Secretary’s Office supports the effective coordination of over a dozen core divisions, ensuring that agency-wide priorities are aligned, resources are used responsibly, and services are delivered with equity and impact.

About the NCDHHS Information Technology Division

In collaboration with our partners, the North Carolina Department of Health and Human Services (DHHS) protects the health and safety of all North Carolinians and provides essential health and human services. The IT division (ITD) is one of the divisions that report to the Operational Excellence portfolio. The ITD division comprises four sections: Implementation and Operations, Strategy and Workforce, Enterprise Technology, and Vendor and Finance. ITD offers the following services but not limited to implementations, operations, project/portfolio management, infrastructure, consulting, business division liaison, digital transformation, IT strategy, enterprise technology, IT contract and vendor management, and data office services.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” See the Education and Experience Equivalency Guide for details.

Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and four years of progressive experience in business application consulting or development

OR

Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and five years of progressive experience in business application consulting or development

OR

High School or General Education Development (GED) diploma and eight years of experience in business application consulting or development

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.