Salesforce Solution Architect — Service Cloud Innovator

CEI Fleet Collision and Safety; Minneapolis (MN); On-site; USD 102,000 - 140,000; Full time

Job summary

Element Fleet Management seeks a Solution Architect - Salesforce to design scalable Salesforce solutions, focusing on Sales Cloud and Service Cloud. You will provide architectural guidance, document designs, and collaborate across business and technology teams to drive secure, maintainable platforms.

You will support configuration, integration, testing, deployment, and production readiness while promoting best practices and staying current with Salesforce enhancements and industry trends.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Technology, or a related discipline, or an equivalent combination of education and experience.
• Experience designing and implementing Salesforce solutions supporting business operations.
• Experience working with Salesforce Sales Cloud and Service Cloud.
• Experience translating business requirements into scalable technical solution designs.
• Experience collaborating with cross-functional business and technology teams throughout the solution delivery lifecycle.
• Experience participating in system integration, testing, deployment, and production support activities.

Responsibilities

• Contribute to the design of scalable, secure, and maintainable Salesforce solutions across Sales Cloud and Service Cloud that meet business requirements while adhering to architecture standards and best practices.
• Produce solution designs and technical documentation supporting successful implementation and long-term platform sustainability.
• Collaborate with stakeholders to translate requirements into practical technical designs that improve business outcomes.
• Provide technical expertise throughout delivery lifecycle: configuration, development, integration, testing, deployment, and production readiness.
• Review solution designs, identify risks, and recommend design alternatives to support project delivery.
• Promote Salesforce architecture standards, security principles, data models, integration patterns, and release management for a scalable platform.
• Monitor Salesforce enhancements and industry trends to identify opportunities to improve processes, user experience, and platform effectiveness.
• Share recommendations with business and technology stakeholders to support platform evolution.

Skills

Customer-focused

Solution-oriented

Stakeholder collaboration

Analytical thinking

Strong communication

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Business Technology, or related discipline

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Architecture

APIs & Integrations

Salesforce Certifications

Job description

Element Fleet Management seeks a Solution Architect - Salesforce to design scalable Salesforce solutions, focusing on Sales Cloud and Service Cloud. You will provide architectural guidance, document designs, and collaborate across business and technology teams to drive secure, maintainable platforms.

You will support configuration, integration, testing, deployment, and production readiness while promoting best practices and staying current with Salesforce enhancements and industry trends.