Salesforce Service Cloud Developer

TechDigital Group; Seattle (WA); On-site; USD 140,000 - 170,000; Full time

Job summary

TechDigital Group is seeking a Salesforce Service Cloud Developer with Kafka integration experience to build real-time, event-driven customer service workflows using Platform Events, the Pub/Sub API, and external Kafka clusters. The role requires hands-on development with Apex, LWC, Flows, and CDC, plus experience with middleware like MuleSoft to bridge Kafka with Salesforce.

You will design streaming patterns across Cases, Contacts, and Work Orders while optimizing Omni-Channel routing and

Qualifications

• Experience configuring Salesforce Service Cloud, Apex, Flows, and Platform Events.
• Hands-on Kafka integration, including Producers/Consumers and Kafka Connect.
• Knowledge of Change Data Capture (CDC), REST/Streaming APIs, and CRM data modeling.
• Familiarity with Pub/Sub API and middleware like MuleSoft.
• Ability to design event-driven real-time workflows between Service Cloud and Kafka.

Responsibilities

• Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
• Implement Salesforce Pub/Sub API or MuleSoft bridges to connect Kafka with Salesforce.
• Develop custom Apex/LWC to publish or consume event messages in Service Cloud.
• Configure Omni-Channel routing and Service Console enhancements.
• Integrate Einstein Bots or other AI tools where appropriate.

Skills

Salesforce Service Cloud

Apex

Flows

Platform Events

Change Data Capture

REST/Streaming APIs

Apache Kafka

Kafka Connect

gRPC

Pub/Sub API

MuleSoft

Apex/LWC

Omni-Channel

Tools

Kafka

Salesforce Pub/Sub API

MuleSoft

Job description

A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key

Technical Skills

• Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
• Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
• Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities
• Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.
• API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
• Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills
• Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
• Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
• Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
• AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience
• API Development: Connecting external systems using REST and SOAP APIs.
• Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.
• Real-Time Data: Using Platform Events and middleware to exchange live data securely