Salesforce Service Cloud Analyst: Digital Solutions

NetSource, Inc.; United States; Hybrid; USD 90,000 - 130,000; Full time

Job summary

First Roles is seeking a Business Analyst, Digital Customer Solutions to connect North American customer service operations with the technology that supports them. The analyst will support Salesforce case management, order management, and ERP integrations, driving process improvements and user readiness.

This 12-month hybrid contract in Somerset, NJ involves collaboration with business stakeholders and tech teams, focusing on testing, reporting, and adoption across multiple platforms.

Qualifications

• Five+ years of business analysis, systems analysis, or Salesforce support.
• 1.

Responsibilities

• Support daily Salesforce Service Cloud case management, including intake, assignment, escalation, and resolution.

Skills

Salesforce Service Cloud

Case management

Queues management

Email-to-Case

Salesforce dashboards

End-to-end system flows

Salesforce integrations

SAP integration

Business analysis

Excel proficiency

Communication skills

Jira

Agile

SDLC

Education

Bachelor's degree

Tools

Power BI

Jira

SAP

Salesforce

ServiceNow

Job description

First Roles is seeking a Business Analyst, Digital Customer Solutions to connect North American customer service operations with the technology that supports them. The analyst will support Salesforce case management, order management, and ERP integrations, driving process improvements and user readiness.

This 12-month hybrid contract in Somerset, NJ involves collaboration with business stakeholders and tech teams, focusing on testing, reporting, and adoption across multiple platforms.