Salesforce Service Cloud & Agentforce Developer

Numeric Technologies India; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Numeric Technologies India seeks a Salesforce Service Cloud & Agentforce Developer to join our US-based team. This role focuses on delivering robust Service Cloud solutions and advanced Agentforce integrations for enterprise clients.

You will design and implement scalable Apex, LWC, and flows, manage REST/SOAP integrations, and collaborate with business analysts, architects, QA, product owners, and distributed development teams to ensure reliable, scalable customer service platforms.

Qualifications

• 8–10+ years Salesforce development and implementation experience.
• Strong hands-on expertise in Salesforce Service Cloud and Agentforce.
• Proficient in Apex, Flows, Integrations, and SF Administration.

Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop Agentforce AI Agents and integrations with Salesforce and external systems.
• Build scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows: Screen, Record-Triggered, Scheduled, Autolaunched.
• Configure and maintain Salesforce platform capabilities: Objects/Fields, Record Types, Page Layouts, Validation Rules, Approvals, Profiles.
• Perform Salesforce administration activities: User management, Security and sharing, Case management, Queues, Omni-Channel, Dashboards.

Skills

Salesforce Service Cloud

Agentforce

Apex development

Salesforce Flows

Integrations

Lightning Web Components

Salesforce Administration

Tools

REST APIs

SOAP

SOQL

Named Credentials

External Credentials

Job description

Job Title: Salesforce Service Cloud & Agentforce Developer

Minimum Experience

• 8-10+years of Salesforce development and implementation experience
• Strong hands-on expertise in:
• Salesforce Service Cloud
• Agentforce (Min 1.5 years)
• Apex development
• Salesforce Flows
• Integrations
• Salesforce Administration

Key Responsibilities

• Design, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.
• Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.
• Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
• Build and support REST and SOAP integrations between Salesforce and enterprise applications.
• Design and maintain Salesforce Flows, including:
• Screen Flows
• Record-Triggered Flows
• Scheduled Flows
• Autolaunched Flows
• Configure and maintain Salesforce platform capabilities, including:
• Objects and Fields
• Record Types
• Page Layouts
• Validation Rules
• Approval Processes
• Permission Sets and Profiles
• Custom Metadata
• Custom Settings
• Perform Salesforce administration activities, including:
• User management
• Security and sharing configuration
• Case management
• Queues
• Omni-Channel
• Reporting and dashboards
• Service Cloud configuration
• Implement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.
• Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.
• Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.
• Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.

Preferred Qualifications

• Experience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.
• Experience integrating Agentforce with enterprise APIs and external systems.
• Knowledge of Salesforce Data Cloud / Customer 360.
• Experience with Service Cloud Voice and Omni-Channel.
• Familiarity with Salesforce DevOps practices and CI/CD pipelines.
• Experience with integration platforms such as MuleSoft and/or Spring Boot.
• Mandatory Certifications:
• Salesforce Platform Developer I Certification