Salesforce Managed Services - Lead

Apps Associates; Acton (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Apps Associates is looking for an experienced Salesforce Support Specialist in Acton, MA. This role involves providing daily support for a multi-org setup across four divisions, active communication with various teams, and managing offshore developers. Preferred qualifications include Salesforce certifications and strong communication, organization, and critical thinking skills. The candidate should have a minimum of 5 years' experience in relevant roles, with three days expected at the client's location.

Qualifications

• Minimum 5+ years of experience in a relevant role.

Responsibilities

• Providing day-to-day support for multi-org environment across 4 Divisions.
• Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues.
• Proactive Monitoring on admin errors on the platform.
• Manage offshore developers’ resources for development of break/fix.
• Daily interaction with Director, CRM & Enterprise Solutions.
• Daily interaction with DevOps Support team.
• Daily interaction with Solution Analysts.

Skills

Salesforce Certified Administrator

Salesforce Certified Advanced Administrator

Salesforce Certified Sales Cloud Consultant

Salesforce Certified CPQ Specialist

Salesforce Certified Service Cloud Consultant

Salesforce Certified Field Service Consultant

Salesforce Certified Platform App Builder

Copado Experience

Strong communication skills

Well organized and self-motivated

Strong Critical thinking skills

Flexibility to meet continuously changing priorities and challenges

Strong attention to detail

Job description

Responsibilities

• Providing day-to-day support for multi-org environment across 4 Divisions
• Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
• Proactive Monitoring on admin errors on the platform
• Manage offshore developers’ resources for development of break/fix
• Daily interaction with Director, CRM & Enterprise Solutions
• Daily interaction with DevOps Support team
• Daily interaction with Solution Analysts

Skills Needed

• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified CPQ Specialist
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Field Service Consultant
• Salesforce Certified Platform App Builder
• Copado Experience

Additional Preferred Skills

• Salesforce Certified Business Analyst

General Skills

• Strong communication skills
• Well organized and self-motivated
• Strong Critical thinking skills
• Flexibility to meet continuously changing priorities and challenges
• Strong attention to detail
• Minimum 5+ years’ experience
• 3 days at client’s location